5.1 to 5.2 download upgrade not working

[MichaelTaylor]

I've tried the 5.1 to 5.2 download upgrade several times over the last few days and every time the downloading screen just turns and turns and turns and ... turns ... and ... you get the point. Then it stops and pops up a window that says ... "The upgrade procedure did not finish properly. Please contact Untangle Support"

I've even got automatic updates turned on, but I'm still sitting on 5.1

Any ideas?

Download update ... waiting and waiting (http://www.4hp.com/untangle/step5.jpg)

[dmorris]

can you drop to a shell and run

mcli update
mcli upgrade

then

cat /var/log/uvm/apt.log and see what it says

have you messed with your system? have you messed with sources.list?
AFAIK, all 5.1 boxes with auto-upgrade have upgraded.

[MichaelTaylor]

I'm not a Linux guy, so I simply installed Untangle, selected the items I wanted in my rack and let it run.

I'll try the things you've indicated and report back.

[MichaelTaylor]

I don't have the ability to copy and paste the error here, but I can roughly transcribe it.

END PACKAGE LIST
/usr/lib/ruby/1.8/tempfile.rb:46:in 'initialize': cannot generate tempfile '/tmp/mkg.27815.9' (RuntimeError)
from /usr/share/untangle/bin/mkg:215:in 'new'
from /usr/share/untangle/bin/mkg:215:in 'get_tempdir'
from /usr/share/untangle/bin/mkg:240:in 'download'
from /usr/share/untangle/bin/mkg:161:in 'upgrade'
from /usr/share/untangle/bin/mkg:294

It appears that each upgrade attempt fails in the same manner with slightly different data elements, but the errors looks very similiar to that above.

Please let me know what I can do ... I don't have any clue what this means.

[MichaelTaylor]

Since, I'm not getting any assistance on my issue, could someone instruct me on the best means to upgrade UT? Should I back-up my settings, make a CD of 5.2 and install that way?

This is getting frustrating ...

[ronnikat]

Since, I'm not getting any assistance on my issue, could someone instruct me on the best means to upgrade UT? Should I back-up my settings, make a CD of 5.2 and install that way?

This is getting frustrating ...

Michael - PM me with your Activation Key. Make sure the following are checked > Admin Console > Config > Support > The two check boxes on the first tab. - Save.

It could be as simple as something on your network is blocking or there is a port rule/firewall rule blocking.

[alex_nc]

OK, so i tried

# mcli update

messages ...

Exception in thread "main" com.untangle.uvm.toolbox.MackageException: mkg timed
out
at com.untangle.uvm.engine.RemoteToolboxManagerImpl.u pdate(RemoteToolbox
ManagerImpl.java:323)
at com.untangle.uvm.engine.RemoteToolboxManagerImpl.u pdate(RemoteToolbox
ManagerImpl.java:290)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.
java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAcces
sorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.untangle.uvm.engine.HttpInvokerImpl.handle(Htt pInvokerImpl.java:1
95)
at com.untangle.uvm.servlet.invoker.HttpInvokerServle t.doPost(HttpInvoke
rServlet.java:60)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(Appl
icationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationF
ilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperV
alve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextV
alve.java:178)
at com.untangle.uvm.util.OutsideValve.invoke(OutsideV alve.java:83)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.j
ava:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.j
ava:105)
at org.apache.catalina.authenticator.SingleSignOn.inv oke(SingleSignOn.ja
va:392)
at com.untangle.uvm.engine.SpecialSingleSignOn.invoke (SpecialSingleSignO
n.java:83)
at com.untangle.uvm.engine.OurSingleSignOn.invoke(Our SingleSignOn.java:1
04)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineVal
ve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.jav
a:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java
:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.p
rocessConnection(Http11BaseProtocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpo
int.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFol
lowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadP
ool.java:684)
at java.lang.Thread.run(Thread.java:595)
at java.lang.Thread.dumpThreads(Native Method)
at java.lang.Thread.getStackTrace(Thread.java:1383)
at com.untangle.uvm.engine.HttpInvokerStub.doInvoke(H ttpInvokerStub.java
:261)
at com.untangle.uvm.engine.HttpInvokerStub.invoke(Htt pInvokerStub.java:1
61)
at $Proxy2.update(Unknown Source)
at com.untangle.uvm.client.RemoteClient.update(Remote Client.java:375)
at com.untangle.uvm.client.RemoteClient.main(RemoteCl ient.java:159)

:eek:

any ideas or suggestions to fix?