Vista home basic RDP issue

[Danhells]

Hi Untangle community,

Untangle is a great product which has been working seamlessly for many months now. This is the first issue which I may need a little guidance on which I'm sure Vista is the culprit and not Untangle. Being a Mac/Linux man I've never used Vista and consequently I'm not familiar with it's quirks and relative fixes.

The problem is as follows:
I have a remote worker in the field who insists on using Vista home basic. She can connect to all bookmarks and network resources other than the Java RPD. When she attempt this, no error message is displayed. The only visual problem is the RDP window remains tiny. (see attached jpeg) All my other remote workers are using XP professional with no issues at all. I can access the RDP function as her on XP/OSX and Linux platforms without seeing this problem.
I can confirm that her Java is up to date.

I would appreciate any thought or ideas on what might causing this, better yet how to overcome it.

Looking through the forums I didn't find a similar issue, but I apologise if it's already out there.

Many thanks for any help in advance.
Danhells

[zay]

As far I have experienced with UT, there are some compatibility issues with some of the plugins. I am sure they are working on resolving them. As to a specific reason or solution for your issue, I do not know. Hopefully someone can shed a better light on the issue for you. As a temp fix, maybe you install VM, or virtual box on her machine, then install XP on it.

[sky-knight]

The java RDP client doesn't work for my Vista Ultimate 64bit station either. I assumed it was an incompatibility with connecting to a 2003 server. However, when I saw this post I decided to try my RAP again with my XP based image server. But, I'm getting the same null pointer error on both machines. So I'm not sure if the RAP can't connect to server 2003 or if there is some new security fix borking things... or what.

[bratsadtar]

Looking at your image that is posted, it seems to me, that your Untangle is running an older version of Java 1.5. What if you update that to 1.6 and then try with Vista again?
Once you have updated the UT to 1.6, have the Vista Machine click on the link for the 1.6 download from UT, have Vista re-run the setup, again. After the setup runs, make certain to reboot Vista. Then have Vista re-log back on, and try it.

[Danhells]

Thanks for the pointers.

I managed to get my hands on the actual laptop in questionfor a limited period of time. I tried Java upgrades to 1.6, downgrades to 1.5, changed security settings, cleaned the Vista OS of potentially malicious software all of which did not change the outcome. There is just nothing which is obviously causing this.

I have provided this particular remote worker with an XP desktop so the pressure is off for now. However there will probably be many more remote workers in the near future who will only have access to vista so ideally I need to find a solution.

I will use the remaining time I have with the vista laptop to obtain console logs etc to aid in debug which I'll upload ASAP.

Dan

[Danhells]

Hi all,

Please find attached a Jpeg of the Java console text. I'm afraid I know little about Java but to me it seems that it is as it should be when compared to a successful XP login.

I noticed there is another post at:

http://forums.untangle.com/showthread.php?t=5388

which almost describes the same thing.

It seem that I've completely run out of options for the time being. Is there any other useful information I can obtain to aid in debug?

Dan

[mdh]

Any client that is doing that is using Java 1.6.x (or 6.x as they are calling it now). You need to uninstall Java on the affected machine...if its Windows, you need to uninstall newest...reboot...uninstall next newest...reboot...ad nauseum. THEN, go to:

http://java.sun.com/products/archive/

Look for J2SE (just a little ways down), then JDK/JRE - 5.0. Pick 5.0 Update 7, install it, and turn off auto-update.

The ProperJavaRDP developers decided to abandon their project, so they stopped caring by the time Java 6 came out.

[Danhells]

Thanks everyone :), especially MDH :worship:

I will have that procedure on standby ready to dish out to my remote workers who want to use Vista.

What's the saying, 'it never rains but it pours'. My UT server is now dropping internet or stopping traffic entirely for short periods every hour or so. I wont go into it here as I've not started debugging yet. But if it's nothing I can resolve I'll be back on these boards in shortly.

Thanks again.

Dan

[mdh]

Check your Attack Blocker, and look on your daily reports for large session counts.

[dknyinva]

I'm have a SSLVPN web portal server running (not UT web portal) inside my network and have seen what experienced by your user. My work around is to launch the JavaRDP a second time and it works.

[gotkimchi]

Ahhhh, the small window bug. Our new version does fix this. In the meantime, you can downgrade to something like java 1.5 update 7. Make sure to uninstall all your Java from your PC.