View Full Version : Report Problems
localrich
10-02-2007, 10:08 AM
So I am pretty new to untangle and i've deployed it in a test config for now, just rerouting some internal clients through it to see how the web-filter works etc.
I have come across two problems.
#1 emailed reports to me do not have an attachment in outlook, but on my treo they do :confused:
#2 if i go look at the reports it is mislabeling who looked at what site. Under Untangle Reports/IP Address to User Map, I put in my test subjects
ex. 1.1.1.1/24 usera
1.1.1.2/24 userb
1.1.1.3/24 userc
The report shows that usera did all of the surfing last night. When in fact userc is who did the surfing. I know this because I am userc Any ideas?
Thanks!!!
Richard
If you want to send us one copy of the reports that would be great. Then just send me a pm in here with where it will be coming from.
Support@untangle.com
Have you checked your outlook security settings? Maybe it's blocking the attatchment?
Not sure on the second. I would try re-entering the IP's with different names and seeing if the same thing happens.
If you are on DHCP Maybe the dhcp clients renewed and got the addresses mixed? Just throwing something out.
Hope it all helps:)
LocalRich,
Try this out on your user reports.
Instead of using the /24 at the end of the IP address. Try it without that, just the IP address. That should fix the problem.
localrich
10-02-2007, 03:09 PM
LocalRich,
Try this out on your user reports.
Instead of using the /24 at the end of the IP address. Try it without that, just the IP address. That should fix the problem.
I was just thinking about going in and changeing the /24 to a /32 :D but I went ahead and removed it for now. Will see tomorrow if it fixed it or not.
Thanks
Richard
localrich
10-02-2007, 03:13 PM
If you want to send us one copy of the reports that would be great. Then just send me a pm in here with where it will be coming from.
Support@untangle.com
Have you checked your outlook security settings? Maybe it's blocking the attatchment?
Not sure on the second. I would try re-entering the IP's with different names and seeing if the same thing happens.
If you are on DHCP Maybe the dhcp clients renewed and got the addresses mixed? Just throwing something out.
Hope it all helps:)
Outlook doesn't block pdf's and I can view the pdf's on my phone:confused: also if i use the webmail function of exchange they are there :confused: i'll reboot my desktop tonight and try again in the morning
All of my internal clients have static addresses
Thanks again
localrich
10-04-2007, 12:17 PM
removeing the /24 fixed the report issue.
localrich
10-11-2007, 10:12 AM
Well I'm back to not receiving the attachment in outlook again. It come through my to my treo, and it's in the web-mail of exchange, but not in outlook. This is both outlook 2003 in XP and outlook 2007 in vista(test box).
Anyone have any suggestions?
Check your Outlook clients for the mail format you are using. In Outlook 2003, go to Tools -> Options -> Mail Format. God knows where MS hid it in '07. As amac mentioned earlier, also check in Tools -> Options -> Security -> Change Automatic Download Settings to see if your Outlook is setup to block attachments. I think its your Outlook setup.
localrich
10-11-2007, 12:42 PM
tools-> options -> mail format is for outgoing messages only it does not affect incoming mail.
tools-> options-> security don't see anything that would block a pdf attachment I receive other ones just fine.
I changed the delivery to a different user and we will see what happens. Could it be something with exchange 2007?
I forwarded the email from my phone to my self and there is no attachment, I then forwarded it to my Gmail account from my phone nothing. I logged into the web-mail and forwarded it to Gmail and it's there.
I would say it's something between my outlook and exchange, I put up a question on another board about this and will see where it goes.
I'm also considering adding untangle.mydomain.com to my public dns records thinking that if I regenerate the certificate with the new hostname it may allow it through.
We're heading off into the world of silliness here, but try this.
1. Open up the message in Outlook, go to the File Menu
2. See if "Save Attachments" is black (selectable) or gray (not selectable)
If its black, see what attachment is there. If its gray, I'll scratch my head some more. I have found a reference to a Exchange 2007 bug that affects in-line attachments (which a PDF should not be). Let me know what you get.
localrich
10-11-2007, 01:18 PM
We're heading off into the world of silliness here, but try this.
1. Open up the message in Outlook, go to the File Menu
2. See if "Save Attachments" is black (selectable) or gray (not selectable)
If its black, see what attachment is there. If its gray, I'll scratch my head some more. I have found a reference to a Exchange 2007 bug that affects in-line attachments (which a PDF should not be). Let me know what you get.
It's grey on the 2003 box, I have to reboot and swap hard drives to check the 2007 one.
On a side note is there a way to make it rerun the report so that i can chage things and test more quickly?
If its gray, I'm probably barking at the moon. It still seems like an Outlook problem (unless its an Exchange to Outlook protocol problem) because the server is sending, and 2 of 3 clients are seeing the attachment. Just for grins, does your Acrobat function normally? Maybe a Acrobat reinstall is necessary...
As far as reports go, you can get to the current one at http://<Untangle>/reports or for an older (and maybe shorter one, http://<untangle>/reports/archive
localrich
10-11-2007, 01:34 PM
I'm convinced it's not an untangle problem. Acrobat works fine I have 8.1 pro and it just created a pdf for me, it even emailed it as it should. I'm thinking it's time for a office reinstall, the only thing that bugs is 07 is doing it also. Maybe I'll take a leap of faith and install the beta sp1 for ex2007.
I was hoping I could make it resend the email for testing, I do know how to retrive the report THANKS!!
In Outlook, go to the Help menu. There's a DETECT and REPAIR option there. Maybe it will find something. That's a lot faster than a reinstall.
It "looks" like an Outlook issue. When multiple Outlook versions are involved, then it could be a registry issue (more likely than 2 Outlook issues). Good luck. Keep beer handy!
localrich
10-11-2007, 02:23 PM
In Outlook, go to the Help menu. There's a DETECT and REPAIR option there. Maybe it will find something. That's a lot faster than a reinstall.
It "looks" like an Outlook issue. When multiple Outlook versions are involved, then it could be a registry issue (more likely than 2 Outlook issues). Good luck. Keep beer handy!
Well it's just funny because it happens in 03 which is installed on xp sp2 and 07 which is installed on vista.
Hmm, that's interesting.
Can you test it out sending it to a couple of different email addresses? Like another exchange/outlook one, a gmail/yahoo. Just to see if other users are able to receive the reports, or if it's just your specific mail box.
localrich
10-11-2007, 05:05 PM
Hmm, that's interesting.
Can you test it out sending it to a couple of different email addresses? Like another exchange/outlook one, a gmail/yahoo. Just to see if other users are able to receive the reports, or if it's just your specific mail box.
That is what is in place now but i've taken it a little farther lol
It's going to
My email on my Xp box with 03
A test vista box with 07 and a brand new user
A 2000 Box with 03 and a different user
Gmail
Yahoo
My personal website email (Linux host)
:rolleyes:
should know something more tomorrow lol:cool:
gotkimchi
10-11-2007, 05:19 PM
WoW! Very impressive setup. Looks like we are moving our Untangle HQ to localrich's network. :)
localrich
10-11-2007, 05:30 PM
WoW! Very impressive setup. Looks like we are moving our Untangle HQ to localrich's network. :)
Well having a bunch of older dells, does help. It will be nice once they get our 6MB line installed though :D
I'm trying to prove it is an exchange thing or an outlook thing.
localrich
10-12-2007, 10:30 AM
That is what is in place now but i've taken it a little farther lol
It's going to
My email on my Xp box with 03
A test vista box with 07 and a brand new user
A 2000 Box with 03 and a different user
Gmail
Yahoo
My personal website email (Linux host)
:rolleyes:
should know something more tomorrow lol:cool:
So here is how it went
My email no attachment
test vista no attachment
2000 box no attachment
Gmail works
Yahoo works
Personal site email works.
I'm positive it's something in exchange at this point. We are on ex07, but I could VM up an ex03 server to test if you guys think it would be a good idea.
localrich ... look for a PM from me
localrich,
I sent you a PM with detailed info in response to your email. I was trying to figure out why I received that report (Friday was eons ago in my mind!), then it made sense! The PDF attachment was clearly showing up in my email, and I could launch it with no problem. Specific details are in the PM I just sent you.
I found this Google link which I was basing my request (and educated guess) on:
http://www.developerfood.com/missing-pdf-attachements/microsoft-public-outlook-general/aec6c18d-419d-4519-a638-ef771913696d/article.aspx
In a nutshell, the link (from Microsoft via this forum) says that there is a bug (a.k.a. undocumented feature) in Exchange 2007 affecting Outlook 2003 users, where PDF attachments may or may not show up in an email for a user who is using HTML mode. Their workaround is to use plain text mode. The attachment shows up clearly if the email with the missing attachment is replied to or forwarded to another party. I was hoping it would show up in your forwarded email, and it did.
The forum post says it does not affect Exchange 2007/Outlook 2007 users. If that's true, then you have something else going on there as well. I don't know whether this issue can be clearly defined as an Exchange issue or an Outlook issue (I wish I could). I'm wondering if the reports that are being sent (as an HTML document with a PDF attachment/link) may contribute to the issue. Maybe someone in Engineering with plenty of available time would know (and maybe I'll be elected pope before they have plenty of time :)).
You might try forwarding it to yourself to see if you can recursively confuse the beast and make it show you the attachment.
localrich
10-15-2007, 11:17 AM
Well that's interesting, but here is another twist. see attached jpg
Now it did not click on anything simply viewed the email in the preview pane and the attachment now shows in outlook. I tried forwarding the mail to my self nothing attached. Also just FYI we get PDF's emailed all day from the copier to us and have never ran into this.
Gotta love these undocumented features from M$ :rolleyes:
Weird things happen anytime the Red Sox make the playoffs.
Is the copier sending a message in HTML or plain text? Have you put your Outlook into plain text mode yet to see if you can get any kind of consistency that way? If its a true Exchange issue, its likely that it won't be fixed until SP2...that usually has all the fixes for the product and the damage that SP1 causes.
localrich
10-15-2007, 12:16 PM
The new three send them in HTML the old one sends them in plain text...
I'm going to see if I change the user Untangle is authenticating with makes a difference.
Should I VM up an ex03 box and create a user there to verify it is EX07?
You have a distinct advantage in that you know what you're thinking when you save a few keystrokes. Are you asking whether you should put an Exchange'03 box up to see if it has the problem as well? If so, yes you could try that. The description of the bug does not mention Ex'03, and does say "When a new message arrives from a certain sender..." without specifying what makes "that certain sender" different that others. That sure don't help narrow it down any!
If you want to try, go ahead. I'm just not sure whether its of value or not.
localrich
10-15-2007, 03:54 PM
You have a distinct advantage in that you know what you're thinking when you save a few keystrokes. Are you asking whether you should put an Exchange'03 box up to see if it has the problem as well? If so, yes you could try that. The description of the bug does not mention Ex'03, and does say "When a new message arrives from a certain sender..." without specifying what makes "that certain sender" different that others. That sure don't help narrow it down any!
If you want to try, go ahead. I'm just not sure whether its of value or not.
All right I'll stop being lazy :p
Yes what I am asking is do you think it would help to make sure it is an exchange 2007 problem by installing a exchange 2003 server either moving my mailbox, or creating a new user on exchange 2003 to receive the report.
I've already started the process but I've been side lined by a vpn issue look for another thread coming soon lol
*sweet* vpn threads are my favorite:)
Keep us updated on the exchange 2003 switch over. I am very interested.
localrich ... I looked through a lot of Google posts on the issue you reported, and I could only find references to Exchange 2007 with Outlook 2003. Nothing on Exchange 2003 at all. As a matter of fact, the post I sent to you specifically said that Exchange 2007/Outlook 2007 was okay. Your results say otherwise, so there may be a second issue just with the 2007 versions. If you have time and want to try loading up Exchange 2003, it wouldn't hurt to know for sure. That would also bring up other questions though...ESMTP vs. SMTP, cache mode, who knows what else.
localrich
10-16-2007, 01:57 PM
So it's definitely an exchange 2007 issue the email came through fine on exchange 2003.
Both outlooks (03/07) were set to cached mode on both exchange servers (03/07)
glen.page
12-21-2007, 07:11 AM
:confused:
Not to muddy the waters too much but I have a similar issue and I have NO MicroSloth software involved in the equation. Mail server is running on FC6 (postfix/sendmail) and untangle sends via my smtp server.
I am on a Mac 10.5 MacBook using Apple Mail as a client.
I get the message, including the untangle graphic and a message that says the PDF is attached but NO attachment.
I tried to see if the REPLY trick might show the attachment but nothing. I have looked at the reports via the web browser (on the server) and they contain lots of nice useful info. Just nothing getting attached to the email.
Any ideas?
glen,
Do you have the ability/access to the mail server to see if logs may show anything about blocking the attachment?
If you look at the report online, is the PDF there? Appear to be undamaged?
glen.page
12-21-2007, 07:42 AM
Yes, I have access to the mail server. Will check shortly and let you know what I see.
I have accessed the PDF's via the web and they are fine. I actually printed the weekly 'cause I was so impressed with the info it provided.
Could be a bit before I get to the logs. Last day of school before vacation and the Help Desk just called to tell me that there are choc. frosted cupcakes with sprinkles in the library... must go get some...
:) :D :D
I know the feeling...every Friday, we have a blinding flash of light as the Office Manager comes in and restores daytime for the nocturnally-challenged. Soon after, I hear these tiny voices going "Eat me! Eat me!" and its coming from this pink box in the break room. All indications are that the glazed ones are the culprits, because the voices go away after they're gone.:p
glen.page
12-21-2007, 08:13 AM
Seems that after the sugar from the cupcake (or was it the cookies) kicked in, I remember that I hadn't tried the "save attachments" option (even though it indicates no attachment). I gave that a shot and the PDF's are saved fine. They are attached but my mail client must be misreading them.
I have no problem with the idea that I need to save the attachments to see them. If that is the most complicated hoop I have to jump through today then I will feel lucky and drink a toast to you guys when I get home.... :mdh:
localrich
12-21-2007, 09:41 AM
I upgraded to sp1 on our exchange 2007 server and still have the same issue. Also in outlook 2003 attached to exchange 2007 if you try to save the attachment nothing happens, it lists the attachment but will not save them. If I go to the web-mail the report shows fine.
localrich,
Search for this one on the forums. Someone reported this recently. I had him send the email with the non-existing attachment to me, and it was there. I don't remember if he said which Exchange/Outlook setting he changed, but its a Microsoft "undocumented feature" on the interaction between the two. Maybe they'll get it fixed by Service Pack 27.
skider86
01-04-2008, 11:32 AM
I wanted to share that a number of persons where I work have been testing Office 2007. Most I believe most are testing with the Vista build which adds to the complexity. I do know that multiple persons have opened issues surrounding attachments with Outlook 2007. I was going to participate in the testing, but based on the overwhelming number of reports of problems with Office 2007, Vista and things they break I do not have time.
techserv
02-28-2008, 07:17 AM
Seems that after the sugar from the cupcake (or was it the cookies) kicked in, I remember that I hadn't tried the "save attachments" option (even though it indicates no attachment). I gave that a shot and the PDF's are saved fine. They are attached but my mail client must be misreading them.
I have no problem with the idea that I need to save the attachments to see them. If that is the most complicated hoop I have to jump through today then I will feel lucky and drink a toast to you guys when I get home.... :mdh:
Just started testing Untangle yesterday. I am using Apple Mail and my email is hosted with 1and1.com. I routinely get other .pdf attachments wiht no problems, they show up in the email just like you would expect them to.
When I get the Untangle report email it is showing no attachments. However, after reading this, I tried the save attachments trick and sure enough, it was there. If I login to 1and1's webmail portal, it shows the attachments as being there. I am also having the same problem with my iPhone (neutered version of Apple Mail). Any ideas on how to get the attachments to show up normally in Apple Mail?
dcreatorx
04-07-2008, 04:19 AM
I'm having the same issue with apple mail.