Logged users don't show on Directory Connector

MIS · 08-12-2011, 07:40 AM

I came to the office this morning and I found out that the Directory Connector is not working. For some reason doesn't show any user logged in on the status page even though the test is successful and it has been working for the last year and a half without much trouble. I called support and to my surprise I also found out that I'm not entitled to support because I'm not a support subscriber. This is unacceptable, why in the hell I'm licensing an application every year if I'm not entitled to get support for such application? It's not like I paid once... I'm paying for this on a yearly basis! I can't think of any other company that charges you a yearly subscription fee for an application but then you're on your own.

I'm sorry for the rant. Back to my problem. Does anybody here knows what's going on with the directory connector? I'm running version 9.0.2~svn20110805r29457release9.0-1lenny so none of the wiki patches apply to my machine.

Thanks

dmorris · 08-12-2011, 07:56 AM

You are entitled to support with Directory Connector if you are a paid user.
You only need Live Support if you need platform support or support with other apps or general issues.

Give them a call. They'll take a look.

mrunkel · 08-12-2011, 07:57 AM

Someone from support will be calling you shortly. You are most certainly supported for that product.

jcoffin · 08-12-2011, 07:58 AM

Are you using AD or Radius? If AD, I would run the AD login script on a PC manually to see if it shows on the status page.

dmorris · 08-12-2011, 08:01 AM

Quote:

Originally Posted by jcoffin

Are you using AD or Radius? If AD, I would run the AD login script on a PC manually to see if it shows on the status page.

Yeah, if you recently upgraded to 9.0.2 it would naturally flush all current users because it reboots.

MIS · 08-12-2011, 08:20 AM

Thank you guys for the help.

I'm using AD. I've run the script manually to no avail. No matter what I do, no user shows up on the status page. The test is successful though.

I'm going to call support again.

MIS · 08-12-2011, 08:37 AM

I take my words back in case someone comes across this forum. They do support the application you pay for. I called again and someone helped me right away.

sky-knight · 08-12-2011, 09:31 AM

Quote:

Originally Posted by MIS

I take my words back in case someone comes across this forum. They do support the application you pay for. I called again and someone helped me right away.

This is actually backed by the time stamps in this thread!

Take a look, your OP was at 7:40am, DMorris, one of Untangle's devs, as well as one of Untangle's FOUNDERS responded at 7:56 am. One minute later, another developer mrunkel responds. One minute behind him, a third developer responds jcoffin. 4 minutes after that, DMorris responds a second time.

So in less than 20 minutes after your post on the forums, a place that doesn't offer "official" support you got help from one of Untangle's founders, as well as most of their development staff!

I know you likely didn't know that, but that's the Untangle support I've come to know, love, and staked by business on. You didn't even start in the correct place for support and Untangle hits back with the entire weight of their support team.

When was the last time anyone did that for you?

enuro12 · 08-12-2011, 08:24 PM

WoW

Based on this thread alone i'm sold!

08-12-2011, 07:40 AM	#1 (permalink)
MIS Untanglit Join Date: Aug 2010 Posts: 17	Logged users don't show on Directory Connector I came to the office this morning and I found out that the Directory Connector is not working. For some reason doesn't show any user logged in on the status page even though the test is successful and it has been working for the last year and a half without much trouble. I called support and to my surprise I also found out that I'm not entitled to support because I'm not a support subscriber. This is unacceptable, why in the hell I'm licensing an application every year if I'm not entitled to get support for such application? It's not like I paid once... I'm paying for this on a yearly basis! I can't think of any other company that charges you a yearly subscription fee for an application but then you're on your own. I'm sorry for the rant. Back to my problem. Does anybody here knows what's going on with the directory connector? I'm running version 9.0.2~svn20110805r29457release9.0-1lenny so none of the wiki patches apply to my machine. Thanks

08-12-2011, 07:56 AM	#2 (permalink)
dmorris Untangle Junkie Join Date: Nov 2006 Location: San Mateo, CA URLs submitted: 10 Posts: 10,611	You are entitled to support with Directory Connector if you are a paid user. You only need Live Support if you need platform support or support with other apps or general issues. Give them a call. They'll take a look. __________________ Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

08-12-2011, 07:57 AM	#3 (permalink)
mrunkel Join Date: Jul 2008 Posts: 2,766	Someone from support will be calling you shortly. You are most certainly supported for that product. __________________ m. Big Frickin Disclaimer: While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions. It often helps troubleshooting if you have a good network map. Look here if you want my advice on how to draw one. Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

08-12-2011, 07:58 AM	#4 (permalink)
jcoffin Untangler Join Date: Aug 2008 Location: Sunnyvale, CA URLs submitted: 1 Posts: 1,780	Are you using AD or Radius? If AD, I would run the AD login script on a PC manually to see if it shows on the status page. __________________ Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

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08-12-2011, 08:20 AM	#6 (permalink)
MIS Untanglit Join Date: Aug 2010 Posts: 17	Thank you guys for the help. I'm using AD. I've run the script manually to no avail. No matter what I do, no user shows up on the status page. The test is successful though. I'm going to call support again.

08-12-2011, 08:37 AM	#7 (permalink)
MIS Untanglit Join Date: Aug 2010 Posts: 17	I take my words back in case someone comes across this forum. They do support the application you pay for. I called again and someone helped me right away.

08-12-2011, 08:24 PM	#9 (permalink)
enuro12 Newbie Join Date: Aug 2011 Posts: 1	WoW Based on this thread alone i'm sold!