I've been having a rather disturbing trend all due to the signature I have at the bottom of my name. I must also preface this wall of text, with the fact, that I'm not an employee of Untangle, Inc.
I spend a significant amount of time studying technology. Untangle is just a part of the overall subjects that I keep cramming in my head every night. That knowledge is bought at the expense of time with my family, and in some cases delayed repair cycles for my ever dwindling customer base.
I say this, not to solicit sympathy or any kind of emotional response. I say this to point out that the process through which I have gained the knowledge I have wasn't easy, nor quick.
I provide my contact information for anyone who wishes to use it. However, I do not, and will not ever, support any product, Untangle included, for free. I donate my time to provide support here, on this forum for the process of improving this community. This process isn't entirely altruistic, as Untangle gains popularity it creates opportunities with which I can support my family. To those of you who have found my services here on these forums and used them. Thank you!
However, over this last year, I have seen an increasing demand for my time in the form of PMs and E-Mails asking specific questions about the Untangle product. So much are these communications that I've actually resorted to a form letter to respond. This letter is very short, polite, and to the point. If you want personal service from me, you're going to have to pay for it.
I've been receiving more than my share of responses to this letter in the hostile side of the equation. However, I will not bow to this form of blackmail.
My talent, skill, gift, whatever you want to call it, is here to better this community. I will continue to do what I can to aide this community within this public context. Every question asked, and answered here is not an answer for the person aided, but growth to the community as a whole. And through that growth, I am compensated. If you ask me a personal direct question via PM or e-mail, and I answer, for free, I'm not compensated.
It's really that simple.
So please, don't contact me with the expectation that I'm just going to up and solve all your problems. I will happily solve everything I can, but standard rates apply. And reacting in a hostile manner doesn't help anyone.
I'm not trying to rip anyone off, I am simply a 28 year old father of two trying to feed his children. I'm sure most people can understand that.
I'm sorry for the wall of text to those that aren't interested, or to those who innately understand this situation. I just didn't want these situations to boil over and negatively reflect on the community we have built here.