Untangle Locking UP

[tcjmiami]

I have two clients which have been locking up with Untangle Premium Version.
I will limit discussion this to one client.

I installed an Asus Mother board 8GB ram 160GB hard drive I7 processor.

I am running premium license with most modules running. No load balanceing or authenication.
Running in Router Mode.

This system locked up twice in a week both times during the night.

I replaced this system with a new R10 dell server with 8GB of ram and 500GB hard drive.

Again it was locking up.
I had Dell send me a new server and the results are the same.

I installed from two separate downloads of the latest version of the 64 Bit Untangle distribution.

Alll patchs and upgrades are intalled.

After locking up there is no mouse or keyboard response but video is still showing.

Support is no help beacause there is no archived log files and the data disappears on reboot.

Just to add to the mystery I have backup machines at each site running P4 with 2 gB RAM. They have run in the same network literlaly for years with no problems. It is only after "Upgrading" the hardware that is locking up.
I turn these on after lockups to get the network up.

Any Ideas before I go to another product and ask for a subscription refund?

I have other instalations of Premium running fine on old P4 hardware.

[sky-knight]

Check your reports module. If they are older installations you likely have your report retention setup for way too long. Make sure that's set at 7 days.

Also you have support with Untangle, call them and make them fix it.

[tcjmiami]

I have the full Premium package including support on both clients.

The initial installation for all three machines never lasted a week.

I called support and the response was that they have no way of saving any logs if the machine has to be rebooted.

I said that this was not acceptable and as the two customers both are dependent on the firewall I could not test with the live system.
They actually suggested that I should stand by and manually monitor the system logs to try to catch the errors before a lockup.

When I said that this would not work for my business I was told that if it did not work for my business I should do something else and that I would have to contact sales to find out about any possible refund for the balance of my licenses.

Sounds more like open source than corporate support to me.

[dmorris]

Sorry, but if the machine is locking up there is likely nothing they can do.
I know you probably want a better answer, but there isn't one they can give you.

If you can't find a server that you know works lots of people (including untangle) sell them.

[sky-knight]

Sounds more like open source than corporate support to me.

Untangle makes software, they don't do hardware. They have a hardware platform they sell, which works well. I should know, I designed it, well the original models they decided to copy. But I digress, my point is you can't just grab a random Dell or HP server and put Untangle on it. You need servers that have direct support for Debian 5 (Lenny). Dell and HP have support for this OS, but only within the OEM equipment and only with very specific part numbers.

My point is, Untangle isn't equipped to tell you why the PCI bus on your server isn't cooperating with the Linux kernel. Or any other hardware issue for that matter.

So what do you do now?

1.) Figure it out.
2.) Give up.

If you want to proceed with option one, you need to outline specifically what you mean by "locking up.

Is the Untangle software not responding to the network? Can you ping anything? Is the Untangle console functional at all? Can you turn num lock on or off when the machine is in a locked state?

If you cannot change the status of num lock on the physical console you have a hardware issue that needs resolved. Bad RAM, incompatible mainboard, something.

If the physical console works, but Untangle isn't routing traffic you need to determine if the NICs are still active. Can you ping things from Untangle's terminal? If you can, then it's a UVM issue and Untangle support should be able to help you solve it.

If you can't then you have a hardware issue with the network interfaces themselves. I had a server once just randomly shut off it's NICs under load, it was a defective quad port NIC.

This last bit is going to be blunt. If you aren't prepared to handle the hardware support yourself, why didn't your purchase a supported hardware platform? You have to understand that the post you've written seems like you bought a copy of Windows for an Intel processor, and you're trying to install it on an ARM machine and wondering why it doesn't work.

These forums are full of resellers like myself that would love to help. And DMorris isn't just a random employee, but one of the developers. You've got every ounce of information and talent available to you for free right here to solve any Untangle issue. The question is, will you use them?

Finally, the fact that it's locking up in the middle of the night seems to indicate the reports module is tripping up something. At 2 am when those reports fire the server is busier than it ever will be during the day. Try turning off the reports module and see if the issue goes away.

If it does, I suggest you run some diagnostics on the hard drives. Linux doesn't just "crash" or "lockup" for no reason.

[agit8or]

FWIW... If you want to use Dell boxes, I can tell you that Dell 1850 and 1950s work fine without any issues.

[sky-knight]

The iterations you've tested work, I doubt you've managed to get variants with all 5 motherboards sourced for both models.

So it's more correct to say, they will likely work.

[tcjmiami]

So is there a list of current vendors which will guarantee that their hardware will work with the subscriptions that my clients already own?

[sky-knight]

Not sure why this is so hard to find, it used to be a quick link off the home page.

http://wiki.untangle.com/index.php/U...liance_Vendors

I guess Untangle just likes hiding the competition.

Anyway, have you tried my other suggestions yet? It is quite possible you're suffering some issue with reports.

[tcjmiami]

I found this page earlier and was hoping for more options.
The only vendor that seems to be left on this list is untangleapplicaneces.com

I assume that if I buy one of their devices that it will be guaranteed to handle the software.

Is there anyone else that knows of a guaranteed configuration?