Untangle is restarting services by itself - take 2

[wharfratjoe]

Per dmorris I was asked to start a new thread on this for resolution.

Here goes:

Last night at approximately 7:30pm PST Web Browsing stopped working. I heard the CPU fan start going faster (this usually happens on this PC if I restart Untangle) but the machine did not reboot. Just the JAVA vm seemed to have restarted itself. I go into my RACK and all stats are is at zero's again.

I was ssh'd into the box the whole time. No loss of connectivity to it nor did the box reboot.

i could not telnet to port 53, could not ping yahoo.

This is a new clean install of UT 6.2. I had to install from a 6.1 disc and do a upgrade to 6.2. My 6.2 disc was having errors at the time when trying to reinstall. I did restore from a backup so I had all my settings, fw rules, packet filters, etc. the only thing I installed and enabled was NRPE and nagios-plugins for nagios montioring.

I also did not have this problem when running 6.1.

Any specific logs I should check and post here for this issue?

Build: 6.2.0~svn20090527r23446release6.2-1lenny

Java: 1.6.0_12

All Open Source Mod's are in the RACK and on

Hardware Specs:

HP a735w

~ # free mem -m                                              [root @ fw-gateway]
             total       used       free     shared    buffers     cached
Mem:          2019       1345        673          0        159        696
-/+ buffers/cache:        489       1529
Swap:         2588          0       2588

~ # lspci                                                                                                                                 [root @ fw-gateway]
00:00.0 Host bridge: VIA Technologies, Inc. VT8378 [KM400/A] Chipset Host Bridge
00:01.0 PCI bridge: VIA Technologies, Inc. VT8237/VX700 PCI Bridge
00:09.0 Ethernet controller: Intel Corporation 82557/8/9/0/1 Ethernet Pro 100 (rev 0c)
00:0b.0 FireWire (IEEE 1394): VIA Technologies, Inc. VT6306 Fire II IEEE 1394 OHCI Link Layer Controller (rev 80)
00:0f.0 IDE interface: VIA Technologies, Inc. VIA VT6420 SATA RAID Controller (rev 80)
00:0f.1 IDE interface: VIA Technologies, Inc. VT82C586A/B/VT82C686/A/B/VT823x/A/C PIPC Bus Master IDE (rev 06)
00:10.0 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 81)
00:10.1 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 81)
00:10.2 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 81)
00:10.3 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 81)
00:10.4 USB Controller: VIA Technologies, Inc. USB 2.0 (rev 86)
00:11.0 ISA bridge: VIA Technologies, Inc. VT8237 ISA bridge [KT600/K8T800/K8T890 South]
00:11.5 Multimedia audio controller: VIA Technologies, Inc. VT8233/A/8235/8237 AC97 Audio Controller (rev 60)
00:11.6 Communication controller: VIA Technologies, Inc. AC'97 Modem Controller (rev 80)
00:12.0 Ethernet controller: VIA Technologies, Inc. VT6102 [Rhine-II] (rev 78)
01:00.0 VGA compatible controller: VIA Technologies, Inc. KM400/KN400/P4M800 [S3 UniChrome] (rev 01)

processor       : 0
vendor_id       : AuthenticAMD
cpu family      : 6
model           : 10
model name      : AMD Athlon(tm) XP 3000+
stepping        : 0
cpu MHz         : 2100.086
cache size      : 512 KB
fdiv_bug        : no
hlt_bug         : no
f00f_bug        : no
coma_bug        : no
fpu             : yes
fpu_exception   : yes
cpuid level     : 1
wp              : yes
flags           : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 mmx fxsr sse syscall mmxext 3dnowext 3dnow up
bogomips        : 4203.68
clflush size    : 32
power management: ts

[randall]

For whatever its worth, I experienced the same problem before using an AMD machine.

But when I tried to change my box for an Intel, the problem is gone and the untangle box is still alive and kicking!

Again, this is not conclusive if it has something to do with the processor. It's only what happened in my case.

[alhadi]

what has to do with AMD?

untangle supports it right ?

[randall]

Yes it does... :-)

I did not say anything that it has something to do with AMD. I was just sharing my experience when I used an AMD machine and when I shifted to an Intel box.

That's why I said:

Again, this is not conclusive if it has something to do with the processor. It's only what happened in my case

[wharfratjoe]

I did not have this problem when running 6.1 on the same box.

[AlexBCN]

I have exactly the same problem. Everything is working great and suddenly my network loses internet. 2-3 minutes later everything is working again but the UI shows zeroes in every module except in the uptime, so that means that the machine did not rebooted.
Sorry for my english.

[hescominsoon]

it's not AMD but most likely the VIA chipset onboard. Everybody is so quick to point the finger at the cpu when the issue is the chipset. However looking at your system I would take out the modem, sound, and any other things that aren't used(or turn them off in the bios). That's usually the biggest cause of issues.

[wharfratjoe]

i will look into that and also another machine to test 6.2 with. Just strange that i used that machine with 6.1 and it was rock solid( same hardware config). Anyway a little detective work in the next couple of days. i will post any findings.