9.1 upgrade - HIGH cpu usage from java - Page 3

jggbbg · 01-23-2012, 05:25 AM

We're having the same trouble here as well. x64 version 9.1 on a quad Xeon. CPU usage was low before upgrade. Now it lives on medium to high and bombs out from time to time. We can't have down time as online testing begins at our school system this week.

mrunkel · 01-23-2012, 07:16 AM

Please contact support. I think this has been said about a million times so far. But please, contact support. There is no "patch" for this issue as the causes have been very different.

I'll say it again. Please contact support.

http://www.untangle.com/live-support

We are extending support to all users, so please, take advantage of it.

jggbbg · 01-23-2012, 11:47 AM

I would have loved to contact support first thing this morning, but I'm on the East coast and have to wait until you guys open.

Once I was able to get support on the phone, the support tech ran a postgres patch on our server. CPU usage has dropped significantly; down to 2-4 as opposed to 15-27! I just hope the increase in CPU usage and server locking up were the same issue (or related).

If it goes down during testing this week I might be burned at the stake by our faculty and staff.

JCVieira · 01-30-2012, 04:09 AM

I'm having the same problem since the 9.1 upgrade. I'm using 9.2 now and the problem persists. Installed VM tools, did also allocated one more CPU, tried everything but I still cannot surpass the problem.

wirepuller134 · 01-31-2012, 06:12 AM

Seeing the same issue here at random times, I thought it was a hardware issue until I saw this post. We installed external monitors for temperature on the chassis, processor and harddrive. All temperatures have been steady and in what I would call the normal range.
Just posting to let them know someone else is seeing it as well. We are seeing it at random times once or twice a week. Network load has been at zero and at times very heavy. And yeppers we will be contacting support and thank you for that!!

HP slimline PC (approximately 5 years old, it was retired from desktop use)
Sempron 3600+ processor
Nvidia 6100 graphics
3 gigs DDR 5300
Sata 250GB western digital drive
Secondary network card has an Intel chipset, don't remember the exact model.
Untangle version 9.1.1

WebFooL · 02-01-2012, 06:56 AM

JCVieira,

I would start a own thread there you post so much info as you can.
EX what VM Hardware version, Tool version hardware configuration both on the virtual VM and the ESX/ESXi box.

Then we will be able to help you better.

And welcome to the forum!

Mathiau · 04-30-2012, 01:23 AM

seems my box is at it again high spiking CPU usage from the GUI monitors apparently with 15min avg of 6-7 , dropping all traffic it seems except things i have in bypass rules, like internal company IM, i cant event RDC into my network or access the GUI from outside.

trying to see what it may be, this has been happening i am told every night around the same time, but seems past when reports run...

Rhino Box · 04-30-2012, 05:37 AM

Mathiau, what version and architecture of Untangle do you have? This has been fixed APPARENTLY on version 9.2, we have ALL of our boxes with this version, even 9.2.1, and we have not seen again the issue. Let me know.

Also the CPU usage for this issue, we saw that the HHD was the one that was really being the problem, since the reading and writing tasks were literally over the limit, so it may be something regarding the databases purge and HHD IOR, or something like that.

Even so, I would recommend if you are a paying customer, to write to support mail system to see what they can do.

Best regards and luck on this issue.

Mathiau · 04-30-2012, 08:34 AM

i am on 9.2 lenny, didnt do the 9.2.1 upgrade yet, i am out of the country at the moment but i am back today and plan to push out the 9.2.1 update tonight, was going to send in a ticket but of course when you need a hotels internet to work properly it doesnt..lol and figured if i tried to push the update out something would go wrong and then i would be really screwed!

it does have an older SATA 80G HD in it, my new UT box is sporting a Intel 320 SSD so hopefully that will help also for any issues as i do like to try and keep logs for more than 7 days as i do reviews every 2 weeks or more, so keeping data for only a week doesnt work well for me.

01-23-2012, 07:16 AM	#22 (permalink)
mrunkel Join Date: Jul 2008 Posts: 2,770	Please contact support. I think this has been said about a million times so far. But please, contact support. There is no "patch" for this issue as the causes have been very different. I'll say it again. Please contact support. http://www.untangle.com/live-support We are extending support to all users, so please, take advantage of it. __________________ m. Big Frickin Disclaimer: While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions. It often helps troubleshooting if you have a good network map. Look here if you want my advice on how to draw one. Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

01-30-2012, 04:09 AM	#24 (permalink)
JCVieira Newbie Join Date: Jan 2012 Posts: 1	I'm having the same problem since the 9.1 upgrade. I'm using 9.2 now and the problem persists. Installed VM tools, did also allocated one more CPU, tried everything but I still cannot surpass the problem. Last edited by JCVieira; 01-30-2012 at 04:12 AM..

01-31-2012, 06:12 AM	#25 (permalink)
wirepuller134 Newbie Join Date: May 2010 Posts: 1	Seeing the same issue here at random times, I thought it was a hardware issue until I saw this post. We installed external monitors for temperature on the chassis, processor and harddrive. All temperatures have been steady and in what I would call the normal range. Just posting to let them know someone else is seeing it as well. We are seeing it at random times once or twice a week. Network load has been at zero and at times very heavy. And yeppers we will be contacting support and thank you for that!! HP slimline PC (approximately 5 years old, it was retired from desktop use) Sempron 3600+ processor Nvidia 6100 graphics 3 gigs DDR 5300 Sata 250GB western digital drive Secondary network card has an Intel chipset, don't remember the exact model. Untangle version 9.1.1 Last edited by wirepuller134; 01-31-2012 at 06:15 AM..

02-01-2012, 06:56 AM	#26 (permalink)
WebFooL Join Date: Jan 2009 Location: Sweden (Eskilstuna) URLs submitted: 57 Posts: 3,877	JCVieira, I would start a own thread there you post so much info as you can. EX what VM Hardware version, Tool version hardware configuration both on the virtual VM and the ESX/ESXi box. Then we will be able to help you better. And welcome to the forum! __________________ "Of all the things I've lost, I miss my mind the most" Untangle Reseller (Sweden) WebFooL@fakenews.se http://fakenews.se/ Need space to Upload content for you forum post? http://about.me/webfool

04-30-2012, 01:23 AM	#27 (permalink)
Mathiau Join Date: Feb 2008 Location: Costa Frickn' Rica Posts: 1,467	seems my box is at it again high spiking CPU usage from the GUI monitors apparently with 15min avg of 6-7 , dropping all traffic it seems except things i have in bypass rules, like internal company IM, i cant event RDC into my network or access the GUI from outside. trying to see what it may be, this has been happening i am told every night around the same time, but seems past when reports run... __________________ Def1:Started:UT 7.1 x64 -- Current :UT 9.1 x64\| Gigabyte GM-G31 mATX \| Intel Q8200 \| 8G DDR2 800 \| 80G WD \| 4x Intel Pro 1000 GT NIC's \| Corsair 550W PSU \| Norco RPC-250 2U Case \| 50mb/50mb \| 10 users

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01-23-2012, 05:25 AM	#21 (permalink)
jggbbg Newbie Join Date: Feb 2011 Posts: 8	We're having the same trouble here as well. x64 version 9.1 on a quad Xeon. CPU usage was low before upgrade. Now it lives on medium to high and bombs out from time to time. We can't have down time as online testing begins at our school system this week.

01-23-2012, 11:47 AM	#23 (permalink)
jggbbg Newbie Join Date: Feb 2011 Posts: 8	I would have loved to contact support first thing this morning, but I'm on the East coast and have to wait until you guys open. Once I was able to get support on the phone, the support tech ran a postgres patch on our server. CPU usage has dropped significantly; down to 2-4 as opposed to 15-27! I just hope the increase in CPU usage and server locking up were the same issue (or related). If it goes down during testing this week I might be burned at the stake by our faculty and staff.

04-30-2012, 05:37 AM	#28 (permalink)
Rhino Box Untangler Join Date: Oct 2009 URLs submitted: 33 Posts: 60	Mathiau, what version and architecture of Untangle do you have? This has been fixed APPARENTLY on version 9.2, we have ALL of our boxes with this version, even 9.2.1, and we have not seen again the issue. Let me know. Also the CPU usage for this issue, we saw that the HHD was the one that was really being the problem, since the reading and writing tasks were literally over the limit, so it may be something regarding the databases purge and HHD IOR, or something like that. Even so, I would recommend if you are a paying customer, to write to support mail system to see what they can do. Best regards and luck on this issue. __________________ Rhino Box power your network! www.rhinoboxutm.com

04-30-2012, 08:34 AM	#29 (permalink)
Mathiau Join Date: Feb 2008 Location: Costa Frickn' Rica Posts: 1,467	i am on 9.2 lenny, didnt do the 9.2.1 upgrade yet, i am out of the country at the moment but i am back today and plan to push out the 9.2.1 update tonight, was going to send in a ticket but of course when you need a hotels internet to work properly it doesnt..lol and figured if i tried to push the update out something would go wrong and then i would be really screwed! it does have an older SATA 80G HD in it, my new UT box is sporting a Intel 320 SSD so hopefully that will help also for any issues as i do like to try and keep logs for more than 7 days as i do reviews every 2 weeks or more, so keeping data for only a week doesnt work well for me. __________________ Def1:Started:UT 7.1 x64 -- Current :UT 9.1 x64\| Gigabyte GM-G31 mATX \| Intel Q8200 \| 8G DDR2 800 \| 80G WD \| 4x Intel Pro 1000 GT NIC's \| Corsair 550W PSU \| Norco RPC-250 2U Case \| 50mb/50mb \| 10 users Last edited by Mathiau; 04-30-2012 at 08:41 AM..