Untangle 9.1.1 upgrade problems

vertigo262 · 12-28-2011, 07:06 PM

I don't know if this is just me, or other people.

When I had 9.0, I had a problem at about 1 - 2 am every night, the firewall would start swapping, and then dhcp would disconnect. sometimes once, sometimes for a few hours every 15 minutes or so.

once untangle updated to 9.1.0 it seemed to be fine.

After it updated to 9.1.1 since 6 am this morning.
every 15 minutes or so, dhcp would disconnect all day and is still doing it.

I tried a reinstall on 9.0, it did not solve the problem.

input appreciated

dmorris · 12-28-2011, 07:52 PM

Hi,

Shoot an email off to support@untangle.com with your UID and enable remote support and I'll take a look and see if I see anything.

vertigo262 · 12-28-2011, 10:16 PM

ok, i have a firewall I have the paid features, but this one is the lite. is that ok?

vertigo262 · 12-29-2011, 12:31 AM

ok, sent the email wit the info

vertigo262 · 01-14-2012, 11:44 PM

So this is interesting.

I ended up reinstalling untangle 9.1.1 and it worked fine for a few weeks

Now, I noticed, every 30 - 40 minutes or so, it does a swap. the hard drive light is solid during the swap.

This time, it does not disconnect the DHCP as I can ping internal and external ip's

but I cannot surf for a few minutes each time it swaps.

this swap problem has been consistent since 9.0 but shows up in different ways.
Not sure if it's just a hardware conflict, or something else

dmorris · 01-15-2012, 09:03 AM

did you email support?
did you reinstall after they looked at it?

vertigo262 · 01-16-2012, 05:24 AM

Hi Dmorris,

I waited a couple of days, but couldn't take the spuratic disconnecting so i reinstalled. it was fine for a few weeks. then it almost seems like the logs built up or something.

this happened on the older builds as well. I also noticed that not only is the hard drive light continually fully lit swapping, but that the CPU is spiking as well. think I might have bad hardware.

The server reports show continual 1 minute spikes at 15 load.
I'm not sure what 15 stands for? 15 percent of cpu?

if support wants to look at it, I can re email or open my service in the interface.

your help is appreciated

dmorris · 01-16-2012, 08:14 AM

Quote:

Originally Posted by vertigo262

your help is appreciated

Same deal as before.

send an email and we'll take a look.

vertigo262 · 01-28-2012, 04:24 PM

sorry, i got side tracked.

I temporary fixed the problem by turning off all firewall logging. Least I think that is what did it. but I better have support login in case it's a problem with untangle which I have a feeling it is since i noticed several other people with the same problem.

Help appreciated, i will do that

12-28-2011, 07:06 PM	#1 (permalink)
vertigo262 Master Untangler Join Date: Sep 2008 Posts: 104	Untangle 9.1.1 upgrade problems I don't know if this is just me, or other people. When I had 9.0, I had a problem at about 1 - 2 am every night, the firewall would start swapping, and then dhcp would disconnect. sometimes once, sometimes for a few hours every 15 minutes or so. once untangle updated to 9.1.0 it seemed to be fine. After it updated to 9.1.1 since 6 am this morning. every 15 minutes or so, dhcp would disconnect all day and is still doing it. I tried a reinstall on 9.0, it did not solve the problem. input appreciated

12-28-2011, 07:52 PM	#2 (permalink)
dmorris Untangle Junkie Join Date: Nov 2006 Location: San Mateo, CA URLs submitted: 10 Posts: 10,612	Hi, Shoot an email off to support@untangle.com with your UID and enable remote support and I'll take a look and see if I see anything. __________________ Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

01-15-2012, 09:03 AM	#6 (permalink)
dmorris Untangle Junkie Join Date: Nov 2006 Location: San Mateo, CA URLs submitted: 10 Posts: 10,612	did you email support? did you reinstall after they looked at it? __________________ Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

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12-28-2011, 10:16 PM	#3 (permalink)
vertigo262 Master Untangler Join Date: Sep 2008 Posts: 104	ok, i have a firewall I have the paid features, but this one is the lite. is that ok?

12-29-2011, 12:31 AM	#4 (permalink)
vertigo262 Master Untangler Join Date: Sep 2008 Posts: 104	ok, sent the email wit the info

01-14-2012, 11:44 PM	#5 (permalink)
vertigo262 Master Untangler Join Date: Sep 2008 Posts: 104	So this is interesting. I ended up reinstalling untangle 9.1.1 and it worked fine for a few weeks Now, I noticed, every 30 - 40 minutes or so, it does a swap. the hard drive light is solid during the swap. This time, it does not disconnect the DHCP as I can ping internal and external ip's but I cannot surf for a few minutes each time it swaps. this swap problem has been consistent since 9.0 but shows up in different ways. Not sure if it's just a hardware conflict, or something else

01-16-2012, 05:24 AM	#7 (permalink)
vertigo262 Master Untangler Join Date: Sep 2008 Posts: 104	Hi Dmorris, I waited a couple of days, but couldn't take the spuratic disconnecting so i reinstalled. it was fine for a few weeks. then it almost seems like the logs built up or something. this happened on the older builds as well. I also noticed that not only is the hard drive light continually fully lit swapping, but that the CPU is spiking as well. think I might have bad hardware. The server reports show continual 1 minute spikes at 15 load. I'm not sure what 15 stands for? 15 percent of cpu? if support wants to look at it, I can re email or open my service in the interface. your help is appreciated

01-28-2012, 04:24 PM	#9 (permalink)
vertigo262 Master Untangler Join Date: Sep 2008 Posts: 104	sorry, i got side tracked. I temporary fixed the problem by turning off all firewall logging. Least I think that is what did it. but I better have support login in case it's a problem with untangle which I have a feeling it is since i noticed several other people with the same problem. Help appreciated, i will do that