Standard Package (paid for) not installing?

ivanradisson · 01-18-2012, 10:56 AM

Hello

Yesterday i bought the Standard Package for one of my servers.
This is a server that is running since Jan/2011, btw. But we were using mostly the free modules with the exception of Directory Connector and Policy Manager (which we bought but had expired a while ago anyway).

After completing the order, the server started doing some upgrades (i guess because we have auto-upgrades disabled) and then after a while it was ok. But no signs of the Standard Package .

And i dont know how to install it on the server.

It appears on my account / my subscriptions:

I dont know why the button says "reinstall" when it should say "install". But maybe its like that by default. In any case, i tried clicking it, a progress bar started on Standard Package (appeared to be installing and i was happy!) but after a few hours, it came up with some javascript/whatever messages (didnt copy them) and then the server was down. I was doing this overnight and remotely btw. I guess someone at the office rebooted the server this morning because when i checked later, the server was online again.

The machine is updated afaik. Here's System Info:

Quote:

Summary:
UID: xxx
Build: 9.1.1~svn20111222r30591release9.1-1lenny

Java: 1.6.0_20

Here's System Licenses:

And here's a screenshot of Untangle main window:

So my question is, how do i solve this?

dmorris · 01-18-2012, 11:15 AM

Call support. They can get you sorted.

Although to me it looks like you have all the apps installed and working already from the screenshot.

mrunkel · 01-18-2012, 11:20 AM

Definitely call support. They can troubleshoot this and get you running.

ivanradisson · 01-20-2012, 06:43 PM

Quote:

Originally Posted by dmorris

Call support. They can get you sorted.

Although to me it looks like you have all the apps installed and working already from the screenshot.

No, as you can see on the screenshot, Standard Package is still listed on the left. And Web Filter (non-lite) is not installed.

Anyway, i followed your suggestions, called support and they were able to fix this. Thanks.

01-18-2012, 11:15 AM	#2 (permalink)
dmorris Untangle Junkie Join Date: Nov 2006 Location: San Mateo, CA URLs submitted: 10 Posts: 10,612	Call support. They can get you sorted. Although to me it looks like you have all the apps installed and working already from the screenshot. __________________ Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

01-18-2012, 11:20 AM	#3 (permalink)
mrunkel Join Date: Jul 2008 Posts: 2,770	Definitely call support. They can troubleshoot this and get you running. __________________ m. Big Frickin Disclaimer: While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions. It often helps troubleshooting if you have a good network map. Look here if you want my advice on how to draw one. Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

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