RAP to go EOL with Untangle 7.2

floisand · 03-11-2010, 03:19 PM

There has been some communication to Untangle resellers that with our next release (Untangle 7.2), we will no longer be including Remote Access Portal (nor PC Remote). This is indeed the case, so I wanted to make the information more broadly available here.

These apps have become a lot less popular over time, and it is time to let them go. Existing customers of these apps will still be able to use them - they will not disappear from their Untangle Servers. However, we will no longer be marketing them to new customers. With the 7.2 release, we will also be dropping them from our packages and bundles for new customers; again, existing customer will continue to have access to them.

(This message will be cross-posted on the PC Remote Forum, too.)

ronsrussell · 07-19-2010, 05:42 AM

Due to hardware failure I had to replace the ut server at our office. To do this I installed the latest release and then transferred the license. Remote Access portal is nowhere to be found.

WebFooL · 07-19-2010, 05:55 AM

ronsrussell,
Give support a call and they will fix it.

ronsrussell · 07-19-2010, 06:03 AM

I have had ticket open for two days now.
RE: Untangle Case 00023516: Remote access portal ref:00D31Ftb.50068I0E4:ref

WebFooL · 07-19-2010, 06:23 AM

Well it is weekend right now so that might be why it is taking some time.

I will check in the irc if any of the devs are there.

WebFooL · 07-19-2010, 06:38 AM

Support is open between "Monday - Friday 6:00 AM to 5:00 PM Pacific Time"

So depending on how many cases that has bin register i guess that they will get back to you later today (when the start working, its about 06.30 right now there).

joemailey · 07-20-2010, 05:23 AM

I've only just seen this, I've been using untangle for a while and the reason RAP has become less and less popular was because it was no longer supported a long time ago.

Really wish untangle had a remote file access solution like fileway http://www.everywherenetworks.com/owa-fileway.php

Coldfirex · 08-31-2010, 05:48 AM

Should all the bug requests for RAP be closed?

WebFooL · 08-31-2010, 06:20 AM

Coldfirex,
Do you mean that all bugs are closed?
Because i see open bugs.

I can agree that the one that are mark "ASSI" should be change.

Coldfirex · 08-31-2010, 06:32 AM

Yes, I was just wondering if all the RAP bugzilla entries should be closed since the product is no longer in development.

03-11-2010, 03:19 PM	#1 (permalink)
floisand Administrator Join Date: Jul 2009 Posts: 7	RAP to go EOL with Untangle 7.2 There has been some communication to Untangle resellers that with our next release (Untangle 7.2), we will no longer be including Remote Access Portal (nor PC Remote). This is indeed the case, so I wanted to make the information more broadly available here. These apps have become a lot less popular over time, and it is time to let them go. Existing customers of these apps will still be able to use them - they will not disappear from their Untangle Servers. However, we will no longer be marketing them to new customers. With the 7.2 release, we will also be dropping them from our packages and bundles for new customers; again, existing customer will continue to have access to them. (This message will be cross-posted on the PC Remote Forum, too.)

07-19-2010, 05:42 AM	#2 (permalink)
ronsrussell Untanglit Join Date: Sep 2008 Location: Jax, FL Posts: 15	where is it? Due to hardware failure I had to replace the ut server at our office. To do this I installed the latest release and then transferred the license. Remote Access portal is nowhere to be found. __________________ Tallwood Technology Group

07-19-2010, 05:55 AM	#3 (permalink)
WebFooL Join Date: Jan 2009 Location: Sweden (Eskilstuna) URLs submitted: 57 Posts: 3,879	ronsrussell, Give support a call and they will fix it. __________________ "Of all the things I've lost, I miss my mind the most" Untangle Reseller (Sweden) WebFooL@fakenews.se http://fakenews.se/ Need space to Upload content for you forum post? http://about.me/webfool

07-19-2010, 06:03 AM	#4 (permalink)
ronsrussell Untanglit Join Date: Sep 2008 Location: Jax, FL Posts: 15	I have had ticket open for two days now. RE: Untangle Case 00023516: Remote access portal ref:00D31Ftb.50068I0E4:ref __________________ Tallwood Technology Group

07-19-2010, 06:23 AM	#5 (permalink)
WebFooL Join Date: Jan 2009 Location: Sweden (Eskilstuna) URLs submitted: 57 Posts: 3,879	Well it is weekend right now so that might be why it is taking some time. I will check in the irc if any of the devs are there. __________________ "Of all the things I've lost, I miss my mind the most" Untangle Reseller (Sweden) WebFooL@fakenews.se http://fakenews.se/ Need space to Upload content for you forum post? http://about.me/webfool Last edited by WebFooL; 07-19-2010 at 06:30 AM..

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07-19-2010, 06:38 AM	#6 (permalink)
WebFooL Join Date: Jan 2009 Location: Sweden (Eskilstuna) URLs submitted: 57 Posts: 3,879	Support is open between "Monday - Friday 6:00 AM to 5:00 PM Pacific Time" So depending on how many cases that has bin register i guess that they will get back to you later today (when the start working, its about 06.30 right now there). __________________ "Of all the things I've lost, I miss my mind the most" Untangle Reseller (Sweden) WebFooL@fakenews.se http://fakenews.se/ Need space to Upload content for you forum post? http://about.me/webfool

07-20-2010, 05:23 AM	#7 (permalink)
joemailey Master Untangler Join Date: May 2009 Location: Belfast, Northern Irelaand Posts: 226	I've only just seen this, I've been using untangle for a while and the reason RAP has become less and less popular was because it was no longer supported a long time ago. Really wish untangle had a remote file access solution like fileway http://www.everywherenetworks.com/owa-fileway.php

08-31-2010, 05:48 AM	#8 (permalink)
Coldfirex Master Untangler Join Date: May 2008 Location: Bryan, TX Posts: 230	Should all the bug requests for RAP be closed?

08-31-2010, 06:20 AM	#9 (permalink)
WebFooL Join Date: Jan 2009 Location: Sweden (Eskilstuna) URLs submitted: 57 Posts: 3,879	Coldfirex, Do you mean that all bugs are closed? Because i see open bugs. I can agree that the one that are mark "ASSI" should be change. __________________ "Of all the things I've lost, I miss my mind the most" Untangle Reseller (Sweden) WebFooL@fakenews.se http://fakenews.se/ Need space to Upload content for you forum post? http://about.me/webfool

08-31-2010, 06:32 AM	#10 (permalink)
Coldfirex Master Untangler Join Date: May 2008 Location: Bryan, TX Posts: 230	Yes, I was just wondering if all the RAP bugzilla entries should be closed since the product is no longer in development.