Not getting report emails

[mooseracing]

Let me preface it by saying I don't think it is an Untangle Issue, but it is odd the test email comes through fine but I never get the reports. I get this error on Exchange for the nightly reports email, Failure Undeliverable - 554 5.4.4 SMTPSEND.DNS.NonExistentDomain; nonexistent domain

The Untangle router is at a remote office and is setup in a Site VPN. Users email come back fine to the Exchange server through the VPN.

In Exchange I have added the public IP, the VPN IP, and the internal address of the remote Untangle box in the receive connectors. I also created an A/D user so there was a real email address and I entered the credentials in the Outgoing Server section on Untangle.

So why would test messages make it but not the reports?

[dmorris]

Not sure.

You could probably check /var/log/exim4/mainlog and see if there is a more detailed message (and a message at all indicating it tried to send)

There may also be some lines in /var/log/uvm/reporter.log

Or you can just email support at support@untangle.com with your UID and we can take a look if you enable remote access in config->system. (If you're just a free user thats fine, we'll still try to look)

[Mathiau]

size limit restrictions

sounds like as the message says, domain doesn't exist, spell check to make sure your email address in the reports module is entered correctly?