Some emails being dropped and invalid license logged?

[dbunyard]

I noticed this today. It looks like since the update to 9.1 I'm having emails be dropped even though drop superspam and tarpitting are both turned off. I was flipping through the mail.log and mail.info logs and notice this that seems to happen most times a message is dropped:

Dec 14 10:03:19 untangle spamd[16058]: Commtouch License Invalid: 1 at /usr/share/perl5/Mail/SpamAssassin/Plugin/CTASD.pm line 139.
Dec 14 10:03:19 untangle spamd[16060]: Commtouch License Invalid: 1 at /usr/share/perl5/Mail/SpamAssassin/Plugin/CTASD.pm line 139.
Dec 14 10:03:24 untangle spamd[16161]: Commtouch License Invalid: 1 at /usr/share/perl5/Mail/SpamAssassin/Plugin/CTASD.pm line 139.
Dec 14 10:03:32 untangle spamd[16160]: Commtouch License Invalid: 1 at /usr/share/perl5/Mail/SpamAssassin/Plugin/CTASD.pm line 139.

I double checked in System Info -> Licenses and it shows that Commtouch is licensed:


Thoughts or should I just give support a call?

[dmorris]

Originally Posted by dbunyard

Thoughts or should I just give support a call?

+1

[Danp]

FWIW, I can see some of the same entries in my mail.log.

Please let us know what support has to say about this.

[dbunyard]

Originally Posted by Danp

FWIW, I can see some of the same entries in my mail.log.

Please let us know what support has to say about this.

I did talk to support and he said those warning were normal and as long as it's scanning not to worry about it.

As for the dropped emails he thinks it's related to the load on the box. I did notice the box was over a 9 yesterday at some points in time which was what I had the CPU load limit set to. He also mentioned that even though it said that they emails were dropped they were really rejected and the mail server was given a temp failure response code and should have re-sent the messages.

I don't have a way to confirm this but it seems to make sense because all the emails that showed as dropped were between 8 and 5 which is our office hours and of course when our internet connection is most active.

I'm going to keep an eye on it but I'm not too worried about it now. Was this a change in 9.1 to log emails dropped because of a high load? I don't recall seeing this in 9.0.

[dmorris]

Yes, I can confirm that this will have no effect (It definitely won't "drop" emails).

I'm looking into why its printing that warning. I'll try and fix that.

[dbunyard]

Originally Posted by dmorris

Yes, I can confirm that this will have no effect (It definitely won't "drop" emails).

I'm looking into why its printing that warning. I'll try and fix that.

Thanks Dirk! Also I enjoyed the webinar!!