Old 09-18-2011, 11:46 PM   #1 (permalink)
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Default Kaspersky : No License Found

Hello,

After 3 days we have this message :

No License Found

(licence for one month...)

Ideas ?




It's a lite version => no support.
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Old 09-19-2011, 12:16 AM   #2 (permalink)
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Are you paying for kaspersky?

Email support@untangle.com they can help you.
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Old 09-19-2011, 01:24 PM   #3 (permalink)
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Yes !

;o)
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Old 09-21-2011, 02:28 AM   #4 (permalink)
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...Thank you for submitting your question to us online. Case #00031764: "kaspersky - no licence found" has been created. You can refer to this case number when speaking to us on the phone.

We'd like to remind you that live support is a paid option.

... no comment... Great !!!
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Old 09-22-2011, 09:35 AM   #5 (permalink)
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Sergail, I apologize for the delay. I'm following up on this now.
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Old 09-22-2011, 10:08 AM   #6 (permalink)
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It looks like you requested a cancellation of your subs. Is that what you wanted to happen? If so, please let us know by replying to the confirmation email you were sent.

If it's not, give us a call and we'll get this straightened out.
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It often helps troubleshooting if you have a good network map. Look here if you want my advice on how to draw one.
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