Untangle Update broke Wan Balancer

[jniemand]

I've been using the wan balancer for a few months now.

About a month ago, untangle stopped working. I suspect it was because of an automatic update, as no-one made any changes to the server close to the incident. The virtual machine failed to start up.

I entered recovery mode and reloaded a backed-up configuration from the hard drive (2 days old) and the system started again.

However, the wan balancer stopped working.

Previously it was balancing 2 wan connections perfectly.
Whenever I now switch on the wan balancer, all client connectivity drops. Current connections are kept alive, but no new connections are successful.

If I switch off the wan balancer, connections work again - but only over the one wan connection.

I have removed and re-installed the wan balancer & wan failover "devices" but still get the same problem.

Any ideas?

[dmorris]

What is your question?

I'd recommend calling support.

[jniemand]

I don't think my company has the support package.
Yet, we are paying for the Wan Balancer app...

Where do I start to debug this?

[mrunkel]

Call support.

[dmorris]

I don't think my company has the support package.
Yet, we are paying for the Wan Balancer app...

Where do I start to debug this?

The will support you on the wan balancer app itself though.

[jniemand]

Thanks. Will do so.