UT 6.2 Not Allowing Certain Websites?

chmcwill · 07-09-2009, 02:39 PM

Have not been able to figure this one out yet, I have a new client which is running Untangle 6.2, it's part of a multiple site to site WAN using Untangle OpenVPN. All the other sites are working fine, this is the last site added. Even after turning off each of the OpenSource packages in turn to test including the OpenVPN, certain sites (like MSN.com, Microsoft.com, MySpace.com, etc.) simply site saying "Website found. Waiting for reply ..." and then fail to load while other sites (like Untangle.com, Yahoo.com, Hotmail.com, Google.com, etc.) load without any issue. Within the Untangle's Rack, the only thing which is showing anything being blocked is the Spyware Blocker but when checking it's log's there is nothing showing as being blocked for that station during the testing time. Anybody else having issues like this? I have tried to install an earlier version of Untangle but it forces me to upgrade during the install.

dmorris · 07-09-2009, 03:15 PM

turn off spyware blocker and see if it happens.

did you turn off internal http administration?

chmcwill · 07-09-2009, 04:01 PM

> turn off spyware blocker and see if it happens.

I have individually turned off Spam Blocker, Phish Blocker, Spyware Blocker, Web Filter, Virus Blocker, Intrusion Prevention, Protocol Control, Firewall and OpenVPN testing each time without any differences.

> did you turn off internal http administration?

I had not tried that, the default being Internal HTTP Administration Enabled was still set, I Disabled it and tried again but still getting the same error on certain sites, being "Website Found. Waiting for reply ..." then nothing. The system has External Administration, Report and Quarantine Viewing enabled.

chmcwill · 07-13-2009, 03:22 PM

Solved!! Turns out this is an issue with the ISP (Windstream) and had to set the MTU on the External connection to 1452 and everything works perfectly.

dmorris · 07-13-2009, 03:23 PM

thanks for the update!

remember to re-enable internal http admin - it will cause issues if you disable it.

07-09-2009, 02:39 PM	#1 (permalink)
chmcwill Untangler Join Date: Dec 2008 Posts: 78	UT 6.2 Not Allowing Certain Websites? Have not been able to figure this one out yet, I have a new client which is running Untangle 6.2, it's part of a multiple site to site WAN using Untangle OpenVPN. All the other sites are working fine, this is the last site added. Even after turning off each of the OpenSource packages in turn to test including the OpenVPN, certain sites (like MSN.com, Microsoft.com, MySpace.com, etc.) simply site saying "Website found. Waiting for reply ..." and then fail to load while other sites (like Untangle.com, Yahoo.com, Hotmail.com, Google.com, etc.) load without any issue. Within the Untangle's Rack, the only thing which is showing anything being blocked is the Spyware Blocker but when checking it's log's there is nothing showing as being blocked for that station during the testing time. Anybody else having issues like this? I have tried to install an earlier version of Untangle but it forces me to upgrade during the install. Last edited by chmcwill; 07-09-2009 at 02:40 PM.. Reason: Grammar Changes

07-09-2009, 03:15 PM	#2 (permalink)
dmorris Untangle Junkie Join Date: Nov 2006 Location: San Mateo, CA URLs submitted: 10 Posts: 10,189	turn off spyware blocker and see if it happens. did you turn off internal http administration? __________________ Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

07-13-2009, 03:23 PM	#5 (permalink)
dmorris Untangle Junkie Join Date: Nov 2006 Location: San Mateo, CA URLs submitted: 10 Posts: 10,189	thanks for the update! remember to re-enable internal http admin - it will cause issues if you disable it. __________________ Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

07-09-2009, 04:01 PM	#3 (permalink)
chmcwill Untangler Join Date: Dec 2008 Posts: 78	> turn off spyware blocker and see if it happens. I have individually turned off Spam Blocker, Phish Blocker, Spyware Blocker, Web Filter, Virus Blocker, Intrusion Prevention, Protocol Control, Firewall and OpenVPN testing each time without any differences. > did you turn off internal http administration? I had not tried that, the default being Internal HTTP Administration Enabled was still set, I Disabled it and tried again but still getting the same error on certain sites, being "Website Found. Waiting for reply ..." then nothing. The system has External Administration, Report and Quarantine Viewing enabled.

07-13-2009, 03:22 PM	#4 (permalink)
chmcwill Untangler Join Date: Dec 2008 Posts: 78	Solved!! Turns out this is an issue with the ISP (Windstream) and had to set the MTU on the External connection to 1452 and everything works perfectly.