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  1. #11
    pod
    pod is offline
    Master Untangler
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    This is still a problem...

  2. #12
    Untangle Ninja sky-knight's Avatar
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    Yes... I know
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  3. #13
    Untangler
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    Why is it a problem? I also raised this as an issue? What are they doing that's so special?

    I did note that the software downloads a small program that uses Akamai to run first.

  4. #14
    Untangle Ninja sky-knight's Avatar
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    It's something to do with the way Akamai does the routing... I haven't been able to lock it down despite staring at wireshark logs till my eyes fell out.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  5. #15
    Untangler geniehost's Avatar
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    Jun 2008
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    Arrow

    Hello all,

    did you try to do some things with maximum transmission unit (MTU) settings?

    I notice lot of problems with download from Microsoft and MSN Messenger, then I change the MTU and the problem resolved by this, but you need to check the right MTU for your connection.

    for more info see this: http://help.expedient.com/broadband/mtu.shtml

    regards,

  6. #16
    Untangle Ninja sky-knight's Avatar
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    No, I'm having issues on my cable and I've already checked that it operates on the standard 1500mtu from end to end. Also, if I bypass my machine it works fine. It isn't the connection, it's the UVM.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  7. #17
    Newbie sony66's Avatar
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    The problem still exists in UT 6.2

    Downloading works when I turn off the following rack modules:
    Phish Blocker
    Spyware Blocker
    Web Filter
    Virus Blocker
    Intrusion Prevention
    Ad Blocker

    The initial connection is made but the connections for data get lost.
    Maybe they use nonstandard or encrypted requests wich are not understood by the
    rack modules.

  8. #18
    Untangler
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    Feb 2008
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    I also raised this as an issue and got round it by bypassing the UT box.

    Switching off the UT box is not a solution or at least switching almost all the services off. There must be a good reason for this not to be working.

    As I previously said this problem is going to get worse soon as Microsoft are going towards software distribution of CD /DVD#s more and more. and to be fair to them its easier, faster, more reliable ( assuming you have a reasonable Internet link).

    so whats causing this issue Untangle people?? Its not like you to have an open hard fault like this for such a long time without a fix.

  9. #19
    Untangle Ninja sky-knight's Avatar
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    Quote Originally Posted by norskman View Post
    As I previously said this problem is going to get worse soon as Microsoft are going towards software distribution of CD /DVD#s more and more. and to be fair to them its easier, faster, more reliable ( assuming you have a reasonable Internet link).
    I echo this, and add my voice as well. I just received a notice that all future MSDN and Action Pack updates will be happening by download unless you want to pay an extra $200 on the subscription to have DVD's delivered.

    I sent binary TCPDump data to support on this issue specifically almost a year ago. It is time to have this resolved.

    http://bugzilla.untangle.com/show_bug.cgi?id=6581

    Bug filed again, everyone jump on the bugzilla. The Devs don't read the forums.
    Last edited by sky-knight; 06-29-2009 at 09:01 AM.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  10. #20
    Untangler
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    I think you will find that they are doing that as a starting point only. If this works ( which it will) they will move to generalised distribution of software on-line. Think of how much money they can save. They did this with manuals a few years ago why not the software as well.

    So well done for reporting it.

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