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  1. #11
    Untangler jcoffin's Avatar
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    E3s can have the db in a lock state due to purge cycles since they have a small drive. This causes it into a boot frozen state. Power cycle does restore the E3. I tend to reboot the E3 manually but manually upgrading.
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  2. #12
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    Was able to get access to one by getting a tech onsite. Local login works and shows version 4.2. WAN showed online. Power-cycled the device, still doesn't show online in cmd center and wireguard VPN is down. Tried pinging out to the internet from behind the e3 and all pings fail so traffic isn't passing even after a reboot. Any ideas?

    Edit: ssh into the appliance and try and ping and no luck there either.

    Edit2: Found that the device was set to DHCP on the WAN and it wasn't getting a DHCP address. Had to statically set an IP and it worked. Neither WAN interfaces on the e3 would pull a DHCP address. Looking at the online devices that are working, they all have static IPs set on the WAN so possible there is a DHCP issue on the update?
    Last edited by htimsorea2001; 09-17-2022 at 02:34 PM.

  3. #13
    Untangler jcoffin's Avatar
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    Check if the correct nics are the wan Ethernet. I did see a swap of nics on upgrade once but couldn't reproduce it
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  4. #14
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    NICs all looked good from looking at ifconfig aside from missing an IP address. Looked through config backups of some of the other offline devices and some have static IP addresses set so can no longer point the finger at a DHCP issue definitively. Have technician scheduled to go onsite tomorrow to tackle a few of the high priority devices so hopefully can get some more information then on the symptoms and solution.

  5. #15
    Untangler jcoffin's Avatar
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    It's not obvious from the gui. I had to unplug one nic at a time and see which gui interface disconnected to realize the interfaces had swapped nics
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  6. #16
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    Issue has been found after working with Daniel in support.

    Known issues:

    For e3 appliances, interfaces will receive new MAC addresses. This may affect some internet connections and a reboot of the upstream modem device may be necessary to restore connectivity.

    https://support.untangle.com/hc/en-u...s/360050838353

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