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Thread: apt Failure

  1. #1
    Newbie
    Join Date
    Dec 2011
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    Default apt Failure

    Unable to contact app store:
    An error has occured: com.untangle.uvm.toolbox.PackageException: ut-apt predictInstall exited with: 1
    I have purchased the Educational Premium suite and redeemed the voucher. After redemption I received the error and no branding manager. I rebooted: No branding manager. I attempted to re-install my subscriptions: I get the error again. I attempted to resume and fix a broken install using the recovery tools: No change and no branding manager. Am I left to reinstalling this box from scratch?

    Also, can I export all my system settings into one file that I can then re-import after installation? Or, do I have to make backups per application.

    Thanks.
    hollypropst likes this.

  2. #2
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
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    17,747

    Default

    check your internet settings and connectivity test and email support.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Newbie
    Join Date
    Dec 2011
    Posts
    2

    Default

    Thanks. Network connectivity is solid. I have no problems with it filtering my lab. Also, the other apps updated from trial to full but the branding manager did not. I emailed support too.

  4. #4
    some dude hlarsen's Avatar
    Join Date
    Jul 2010
    Location
    sfba
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    1,385

    Default

    Quote Originally Posted by fataddict View Post
    Also, can I export all my system settings into one file that I can then re-import after installation? Or, do I have to make backups per application.

    Thanks.
    you can use the Import/Export for individual applications, however the backup at Config > System > Backup will get everything.

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