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  1. #21
    Untangle Ninja
    Join Date
    Feb 2016
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    1,135

    Default

    One would think that a computer doesn't do random things, and it doesn't feel like a corner case. But it is unsettling that the effect changed with no obvious change of cause. There must be a key bit of information we lack.

  2. #22
    Untanglit
    Join Date
    Jul 2013
    Posts
    26

    Default

    Same problem. 9 Untangle machines, 3 of them exhibiting this behavior over the last month or so. Restart seems to help.

    Ours are set up without credential requirement. Just a continue button. HTTP redirect, no HTTPS.
    Last edited by shanep; 08-13-2016 at 11:34 AM.

  3. #23
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,747

    Default

    If anyone is serious about finding this issue, you should stop rebooting and contact support.
    Otherwise, you'll just need to wait until someone does.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  4. #24
    Untangler
    Join Date
    Aug 2014
    Posts
    47

    Default

    Quote Originally Posted by dmorris View Post
    If anyone is serious about finding this issue, you should stop rebooting and contact support.
    Otherwise, you'll just need to wait until someone does.
    Looks like the "honor" is mine.

    Meanwhile I can add more issue/symptoms: last week I tried to enable the cookie but when today the issue arose, the loop became an automated multi redirect that Safari didn't want to have anything to do with. The successful login report shows about 90 log ins from the same device in the same minute.
    Last edited by Stamp; 08-16-2016 at 08:17 AM.

  5. #25
    Untangle Ninja
    WebFooL's Avatar
    Join Date
    Jan 2009
    Location
    Sweden (Eskilstuna)
    Posts
    5,257

    Default

    Try installing fiddler
    http://www.telerik.com/fiddler

    And capture a session (test logon)
    Then we can see what happens.

  6. #26
    Untangler
    Join Date
    Aug 2014
    Posts
    47

    Default

    Quote Originally Posted by WebFooL View Post
    Try installing fiddler
    http://www.telerik.com/fiddler

    And capture a session (test logon)
    Then we can see what happens.
    Easier said than done, never seen the software before and to be honest, I'm quite out of my depth here. All I can say is that it kills Edge while seemingly letting IE log in (using a guest account), but then again this machine is bypassed so it's a special case anyway. I'm afraid I'll need more help to sort this stuff out... still, thanks!

  7. #27
    Untangle Ninja
    WebFooL's Avatar
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    Jan 2009
    Location
    Sweden (Eskilstuna)
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    5,257

    Default

    The tool is really simple.
    Install (next next etc)
    Start it (have all browsers or other softwares turned off)
    Make sure it is capturing (F12 to start and stop)
    Open a browser and try to sign it to the portal.


    Look at the capture and see what it did directly after you signed in.
    (If you post your dump/capture be sure that you change pw to something bogus as it can be included in the captur)

  8. #28
    Untangler
    Join Date
    Aug 2014
    Posts
    47

    Default

    Again, it's not easy at all. Sure, the parts about installing and running are no issue, but after that? It gives no useful (to me!) data, not even an idea where to look at. The extremely basic understanding I have is that the portal popped up, I input the credentials, got redirected to Bing for the search that I meant to do, got the portal again. The very little I get from the hex view is that it ends with

    username=theUsername&password=thePassword&submit=&method=GET&nonce=44655a4bd86e9d2b&appid=61&host=www.bing.com&uri=%2Fsearch%3Fpc

  9. #29
    Untangler
    Join Date
    Aug 2014
    Posts
    47

    Default

    On average, how many work days it takes for support to notice a ticket?

  10. #30
    Untangle Ninja
    WebFooL's Avatar
    Join Date
    Jan 2009
    Location
    Sweden (Eskilstuna)
    Posts
    5,257

    Default

    I was thinking that you could upload the capture so we could look at it and see what happens.



    I Usually get some type of response within 24 hours but if they have a huge workload it can take longer.

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