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  1. #11
    Newbie
    Join Date
    Sep 2018
    Posts
    10

    Default

    Great... when I try to sign in to create a support ticket it tells me this: untangle.zendesk.com refused to connect. Any idea?

  2. #12
    Untangle Ninja Jim.Alles's Avatar
    Join Date
    Jul 2008
    Location
    Central PA
    Posts
    2,523

    Default

    Quote Originally Posted by jbosman View Post
    Great... when I try to sign in to create a support ticket it tells me this: untangle.zendesk.com refused to connect. Any idea?
    what apps are you running on NGFW?
    I have seen Threat Prevention do something weird while in Beta test...

  3. #13
    Newbie
    Join Date
    Sep 2018
    Posts
    10

    Default

    I am using:

    Apps:
    Web Filter
    Virus Blocker
    Spam Blocker
    Phish Blocker
    Bandwidth Control
    Application Control
    Captive Portal
    Firewall

    Service Apps:
    Reports
    Intrusion Prevention
    Configuration Backup

  4. #14
    Untangle Ninja Jim.Alles's Avatar
    Join Date
    Jul 2008
    Location
    Central PA
    Posts
    2,523

    Default

    that url works for me.

    review your blocked session reports.

    Email support:
    https://wiki.untangle.com/index.php/Live_Support

  5. #15
    Newbie
    Join Date
    Sep 2018
    Posts
    10

    Default

    I noticed I can also use their email address which I will do.

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