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  1. #1
    Untanglit
    Join Date
    Feb 2015
    Posts
    28

    Default Emails from Sales

    Not sure where to post this. I've had no help from sales on this issue. I keep receiving emails from sales with a subject of "Your bill is ready to view". The email says that I have a bill to view and that I should log in and view it. Also in the email it says that the subscription it's referring to is unassigned.

    Here's the problem. Neither is true. There is no bill to view. The subscription is NOT unassigned. All my subscriptions are set to autorenew and auto pay. When I get these emails I have to login and check my account, I can't just not login and make sure that the renew is paid for and the subscription is assigned.

    I'm getting irritated by the these emails and I'm about sick of it. They're a waste of my time as I have better things to do than double check my account because of some false email.

    Is anyone else having this problem? Why has it just started in the last month or so? Whats triggering these emails? When the emails are generated why does untangle think that the subscription is unassigned? Whats going on and why does sales think I'm a jackass for complaining about these?

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    9,620

    Default

    Thanks for the post and sorry this has been trying experience. I will discuss this with the store team and post with their response.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangler
    Join Date
    Aug 2018
    Posts
    55

    Default

    BillyBob,
    That would irritate me as well. Would you please forward one of those to support@untangle.com so that we can look into it?

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