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  1. #1
    Newbie
    Join Date
    Feb 2012
    Posts
    5

    Default Google backups fail

    Hello, the backups to Untangle cloud are working fine but the backup to Google drive have stopped since 13 of november.

    I have removed the Untangle app from Google Drive account and have disconnected the Google Drive configuration from Untangle and then re-added the connection to Untangle for Google Drive and approved the Untangle App but still does not work.

    All I see in the Untangle logs is that "unknown error" for the Google backup.

    Can anyone point me in the right direction of where to look or what to do?

    Thanks
    Mike

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    8,257

    Default

    Yes, Google has changed the API. It will be fixed in v15. https://jira.untangle.com/browse/NGFW-12711
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Newbie
    Join Date
    Feb 2012
    Posts
    5

    Default

    Ok thanks, thought it was something on my side. I will wait for v15, I clicked the link provided but I do not know what log in credentials it's looking for, I tried my untangle account and the forum account, but does not seem to take either.

    Thanks for the info.

  4. #4
    Newbie
    Join Date
    May 2017
    Posts
    2

    Default

    When can we expect v15 to come out? I'm getting a little frustrated with the fact that the connector has been broken for a good period of time which breaks both config and report backups. As we pay yearly support, I would expect this to either be a hotfix or a quick release since it's a relied upon feature.

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