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  1. #1
    Untanglit
    Join Date
    May 2020
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    16

    Default 16.2.2 - Cloud Backup fails

    Had an email alert setup in case backups ever failed and I got one last night after I upgraded to 16.2.2 in the evening.

    Error is just "Error from remote server https://boxbackup.untangle.com/boxbackup/backup.php"

    Is this a known issue? Since jira isn't available to the public anymore, I can't check.

  2. #2
    Untangle Ninja sky-knight's Avatar
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    Apr 2008
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    Phoenix, AZ
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    25,789

    Default

    My backup on 3-4 worked, but the backup on 3-5 didn't... A manual backup fired today doesn't work either.

    So possibly something wrong with the back end? I've been on v16.2.2 for awhile, so I don't think this is change client side.
    Last edited by sky-knight; 03-06-2021 at 11:36 AM.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  3. #3
    Untanglit
    Join Date
    May 2020
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    16

    Default

    Quote Originally Posted by sky-knight View Post
    My backup on 3-4 worked, but the backup on 3-5 didn't... A manual backup fired today doesn't work either.

    So possibly something wrong with the back end? I've been on v16.2.2 for awhile, so I don't think this is change client side.
    Yeah, it just was coincidentally right after I updated. I agree that it appears to be on the backup server side, not the Untangle appliance side. Hopefully it gets resolved soon.

  4. #4
    Untangler
    Join Date
    Jun 2018
    Posts
    67

    Default

    Quote Originally Posted by WookieeSasquatch View Post
    Had an email alert setup in case backups ever failed and I got one last night after I upgraded to 16.2.2 in the evening.

    Error is just "Error from remote server https://boxbackup.untangle.com/boxbackup/backup.php"

    Is this a known issue? Since jira isn't available to the public anymore, I can't check.
    I just checked backup worked on 03/04/21, last nights backup failed. Logs show that upgrade to 16.2.2 just occurred as well.
    Last edited by djrees; 03-06-2021 at 08:27 PM.

  5. #5
    Untangler
    Join Date
    Jan 2019
    Posts
    82

    Default

    Sill on 16.2.0 and have had 3 failed backups (and manual backups fail too).
    I have another similar install that still works.

  6. #6
    Untangler jcoffin's Avatar
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    Aug 2008
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    Sunnyvale, CA
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    9,466

    Default

    Quote Originally Posted by LaurentR View Post
    Sill on 16.2.0 and have had 3 failed backups (and manual backups fail too).
    I have another similar install that still works.
    There is an issue with Command Center and backups. We are currently working on the issue. It is not NGFW version specific.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  7. #7
    Untanglit
    Join Date
    May 2020
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    16

    Default

    Quote Originally Posted by jcoffin View Post
    There is an issue with Command Center and backups. We are currently working on the issue. It is not NGFW version specific.
    Thanks for the update! You can edit my initial post with this info for anyone who comes here, if you want.

  8. #8
    Untangler jcoffin's Avatar
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    Aug 2008
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    This should be fixed now.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  9. #9
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    25,789

    Default

    Confirmed, was able to force a backup from my NFR, verify success in reports on the same, then find the unit in the Command Center and download the backup.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

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