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  1. #1
    Untangle Ninja
    WebFooL's Avatar
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    Default Problems with Group membership not detected.

    Hi,

    Tracking a troublesome issue.
    My former employer is running an Untangle 14.0.1 with directory connector.
    And suddenly it no longer detects group memberships on new users.

    The Sync Account itself can read group membership.

    It does detect the user just missing group membership.

    They open a support ticket 140898 but it was closed without any feedback or response.

    Has anyone else seen this issue?

  2. #2
    Untangler jcoffin's Avatar
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    Sunnyvale, CA
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    Default

    I read over the ticket and it was merged into another. The other ticket was closed since the customer resolved it with article on AD paging (more than 1000 users.)
    https://support.untangle.com/hc/en-u...ory-Connector-

    Let me know if it is still an issue. You can email me directly.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangle Junkie dmorris's Avatar
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    Nov 2006
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    San Carlos, CA
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    Default

    Yeah, my guess is that this sounds like a paging/page-size issue.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  4. #4
    Untangle Ninja
    WebFooL's Avatar
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    Default

    Set to 5000 before ticket was created.

    And should that make the user invisible and not only group membership?

  5. #5
    Untangle Junkie dmorris's Avatar
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    Default

    Not necessarily. We've seen bizarre stuff like a user's groups changing every time its refreshed (because of page size).
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  6. #6
    Untangle Ninja
    WebFooL's Avatar
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    Default

    I have not validated my self but they say that it is set to 5000.

    What is the next step to check.
    App.log does not contain any good info.

  7. #7
    Untangle Ninja
    WebFooL's Avatar
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    Default

    Show Values:
    Code:
    MaxPoolThreads                  4
    MaxDatagramRecv                 4096
    MaxReceiveBuffer                        10485760
    InitRecvTimeout                 120
    MaxConnections                  5000
    MaxConnIdleTime                 900
    MaxPageSize                     5000
    MaxQueryDuration                        120
    MaxTempTableSize                        10000
    MaxResultSetSize                        262144
    MinResultSets                   0
    MaxResultSetsPerConn                    0
    MaxNotificationPerConn                  5
    MaxValRange                     1500
    ThreadMemoryLimit                       0
    SystemMemoryLimitPercent                        0
    Are the current settings

    Tested to bump MaxValRange to 25000 . (without Success)

    Currently 842 users in the AD.

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