Untangle FW install no longer licensed

[mikeyscott]

Untangle FW install no longer licensed in command centre. Can't assign a license to it either.

The reporting has also disappeared again.

[jcoffin]

Open a support ticket.

[gordonsuk]

Relating to this - what's usually the turn around for getting a response from Support. Facing the same issue as quoted here. And the current license runs out on 02/06. Have a new vaild license on the account but it won't add to the firewall.

[jcoffin]

Support should be able to fix this quickly.

https://www.untangle.com/shop/live-support/

Support hours are 5:00 AM to 5:00 PM Pacific Time Monday to Friday

[gordonsuk]

Ok thanks. Not at my expense I hope. I've raised a ticket to ask for assistance.

[sky-knight]

Support is free, priority support is based on the sub, there is no fee collected to use it.

[gordonsuk]

Support is free, priority support is based on the sub, there is no fee collected to use it.

That's good - although I would argue - paying for a license and not receiving it should be a priority. Otherwise you could look at it as taking payment and not providing the service. I'm sure it'll get sorted.

[sperman]

I'm having the same problem with both of my licenses. They show up under subscriptions assigned to my appliances. But the appliances show no licenses. I've contacted support.

[sky-knight]

If you've got subs assigned to servers, but the server doesn't have the license available then something's gone horribly wrong in the back end. Support is the only group that can help with that too.

[sperman]

That was my assumption.