It's amazing what a teenage boy can do to a computer...
A client has a super bundle to keep things under control in his home and the brat manages to figure out that he gets a few minutes of unfiltered internet access if he hits the reset button on the box.
Needless to say, the database is hosed.
So I figure... heck I'll just reinstall! And that is where I've apparently gone wrong. For starters the moron that built this box, figured it would be a brilliant idea to just leave out a CD-ROM. So back to the office I go to toss in my spare and fix this mess.
Install went fine, box is online, but can I get the Untangle back end to transfer the subscription? NO FREAKING WAY!
Simple process right? Now I have two super bundles in my subscription list, one is a complete duplicate and the subscription for my main office box ISN'T SHOWING UP.
And of course, it's 6pm and Untangle is closed. I'm frustrated and I'm going to have one rather upset client shortly when I inform him he doesn't get Internet this evening.
So in short, my account is now a complete mess and I don't know why.