Untangle : Service Unavailable

[mmellorecsd]

I am having the same problem and have been for over a week. I did a fresh install of 7.01 and reconfigured from scratch (no restore). I will post back if I get any results after working with support.

[otis]

Otis in that case you have something going wrong that is causing the UVM to actually crash. In my experience the only two things to consistently cause this are defective hard drive or defective ram.

Then there are the software issues from the upgrade, which can cause a corrupt database.

I believe the log file with relevant information on the crash would be /var/log/uvm/uvm.log

But I'm far from a master at decrypting that stuff. I usually refer this type of thing to Untangle support.

I can assure you the code is working in this regard. There are thousands of Untangle installations out there, this thread is working with what? 5? I have 7.0.1 installations in the field now working just fine.

So the question is what is different with your installs.

Maybe there is a hardware piece that is similar among us having issues.
ASUS P4P800
P4 3GHz
Kingston 4 x 1GB RAM
Western Digital WD10EACS 500GB SATA HDD
Netgear 2 x GA311 GB NIC

Anyone having this issue got similar hardware?

Considering the last 2 parts not new are the mobo and HDD. I will try another HDD next.

[mencargo]

As I said...

I already did 6 Untangle 7.0.1 64bit fresh install on 3 different servers, AND in my personal computer with a separate HD I have for tests.
Only ONE restarted and loged in, very slow, then after configuration, restared and it seemed to work, after 1 day it simply crashed and I can't access it in any way.

I have another box, that upgraded from 7.0.0 to 7.0.1, 32bit, and it's working ok.

So this morning I installed a fresh copy of 7.0.1 32bit, it reboot twice, very slow at the end of the loading splash screen, but it worked and I don't have time now, so tonight I'm changing it for the 64bit one that crashed.

I'll report back, but it's obvious to me that it's a bug at 64bit.
Maybe video drivers for 64bit have compatibility problems with intel chipsets?
I have had several issues with intel video drivers for linux systems lately

[sky-knight]

Is 64bit officially supported? As far as I knew it is still beta. 7.1 is supposed to have an official 64bit release.

[mencargo]

No clue about that, just explaining my problem.
And you should check:
http://forums.untangle.com/installat...01-64-bit.html
To clarify that.
And sourceforge does not specify "beta" or anything like that at download section.

[sky-knight]

Until I see a download off the main untangle website... I'm calling it beta. Sourceforge isn't my point of contact for Untangle ISO images.

[otis]

Ok I am not buying it.
I installed 7.0.1 clean on a new box (i7 quad, 4GB ram) used same new NIC cards and 1 new cable to the FW, the cable to the inside remained the same.

I got as far as installing, setting the options in the first run steps where I set the external to static with: IP from the firewall range, gateway of the firewall IP, and external ISP DNS addresses. Then internal is bridged. Finish the first run steps and that is all I got to configure.

I immediately see symptoms of issues... on first load of GUI gives service not available. Close browser reload GUI, I get no apps to install.

Unless 7.0.1 does not like my network configuration there has to be an issue with 7.0.1!

[pod]

I've posted this already earlier in the thread, but here goes:

/var/log # /etc/init.d/untangle-vm restart [root @ untangle2]
* Stopping Untangle VM [...ungraceful exit.]
[ OK ]
* Starting Untangle VM [...........x]
Exception in /var/log/uvm/console.log
[ OK ]
root@untangle2#
/var/log # cat /var/log/uvm/console.log [root @ untangle2]

============================
/usr/share/untangle/bin/bunnicula
============================
FATAL ERROR: could not start uvm
Throwable: null
java.util.NoSuchElementException
at java.util.StringTokenizer.nextToken(StringTokenizer.java:332)
at com.untangle.uvm.engine.RemoteToolboxManagerImpl.readInstalledList(RemoteToolboxManagerImpl.java:1014)
at com.untangle.uvm.engine.RemoteToolboxManagerImpl.parseInstalled(RemoteToolboxManagerImpl.java:997)
at com.untangle.uvm.engine.RemoteToolboxManagerImpl.parsePkgs(RemoteToolboxManagerImpl.java:889)
at com.untangle.uvm.engine.RemoteToolboxManagerImpl.refreshLists(RemoteToolboxManagerImpl.java:846)
at com.untangle.uvm.engine.RemoteToolboxManagerImpl.<init>(RemoteToolboxManagerImpl.java:136)
at com.untangle.uvm.engine.RemoteToolboxManagerImpl.toolboxManager(RemoteToolboxManagerImpl.java:143)
at com.untangle.uvm.engine.UvmContextImpl.init(UvmContextImpl.java:775)
at com.untangle.uvm.engine.UvmContextBase.doInit(UvmContextBase.java:77)
at com.untangle.uvm.engine.Main.startUvm(Main.java:275)
at com.untangle.uvm.engine.Main.init(Main.java:180)
at com.untangle.uvm.engine.Main.main(Main.java:88)
UVM shutdown complete.
root@untangle2#
I have no idea what that means.

[otis]

From console.log:

11-11 10:51:35.378386| ERROR:./libvector/src/vector.c:594:WARNING: VECTOR(098c37f0): HUP without a shutdown event (event type: 00000a34/00000001)
11-11 10:51:37.034232| ERROR:./libnetcap/src/netcap_udp.c:378:WARNING: Mailbox Full: Dropping Packet (from 68.209.212.217:50185)
Exception in thread "Thread-0" java.lang.NullPointerException
at com.untangle.uvm.engine.Main.destroy(Main.java:192)
at com.untangle.uvm.engine.Main.access$000(Main.java:54)
at com.untangle.uvm.engine.Main$1.run(Main.java:169)
at java.lang.Thread.run(Thread.java:619)
11-11 10:51:38.640349| ERROR:./libnetcap/src/netcap_sesstable.c:118:WARNING: 11 entries left in session id table

UVM shutdown complete.


From monit.log:
[EST Nov 11 10:51:18] error : 'untangle-vm' total mem amount of 1370580kB matches resource limit [total mem amount>1153431kB]
[EST Nov 11 10:51:18] info : 'untangle-vm' trying to restart
[EST Nov 11 10:51:18] info : 'untangle-vm' stop: /etc/init.d/untangle-vm




From uvm.log:

11 10:51:36.183 ERROR [UvmContextImpl$CliServerManager] cli server unexpectedly exited with status 0
11 10:51:37.182 INFO [MLog] MLog clients using log4j logging.
11 10:51:37.239 INFO [C3P0Registry] Initializing c3p0-0.9.0.4 [built 23-January-2006 22:20:29 -0500; debug? true; trace: 10]
11 10:51:37.327 INFO [PoolBackedDataSource] Initializing c3p0 pool... com.mchange.v2.c3p0.ComboPooledDataSource@8acfc3[ acquireIncrement -> 3, $
11 10:51:38.647 WARN [RuleManager] UVM is already shutting down, no longer able to generate rules
11 10:51:38.647 INFO [NodeManagerImpl] Unloading: 1 (untangle-node-router)
11 10:51:38.674 INFO [NodeManagerImpl] Unloading: 2 (untangle-casing-ftp)
11 10:51:38.692 INFO [NodeManagerImpl] Unloading: 3 (untangle-node-spyware)
11 10:51:38.702 INFO [TomcatManager] Removing web app /spyware
11 10:51:38.808 INFO [NodeManagerImpl] Unloading: 4 (untangle-casing-http)
11 10:51:38.808 INFO [NodeManagerImpl] Unloading: 5 (untangle-node-webfilter)
11 10:51:38.819 INFO [TomcatManager] Removing web app /webfilter
11 10:51:38.904 INFO [NodeManagerImpl] Unloading: 6 (untangle-node-clam)
11 10:51:38.952 INFO [TomcatManager] Removing web app /virus
11 10:51:39.007 INFO [NodeManagerImpl] Unloading: 7 (untangle-casing-mail)
11 10:51:38.952 INFO [TomcatManager] Removing web app /virus
11 10:51:39.007 INFO [NodeManagerImpl] Unloading: 7 (untangle-casing-mail)
11 10:51:39.029 INFO [TomcatManager] Removing web app /quarantine
11 10:51:39.096 INFO [NodeManagerImpl] Unloading: 8 (untangle-node-ips)
11 10:51:39.098 INFO [NodeManagerImpl] Unloading: 9 (untangle-node-protofilter)
11 10:51:39.099 INFO [NodeManagerImpl] Unloading: 10 (untangle-node-adblocker)
11 10:51:39.099 INFO [NodeManagerImpl] Unloading: 11 (untangle-node-shield)
11 10:51:39.142 INFO [UvmContextImpl] System.exec(bash /usr/share/untangle/shield/stop )
11 10:51:41.675 INFO [NodeManagerImpl] Unloading: 12 (untangle-node-reporting)
11 10:51:41.676 INFO [NodeManagerImpl] Unloading: 14 (untangle-node-license)
11 10:51:41.676 INFO [NodeManagerImpl] Unloading: 15 (untangle-node-adconnector)
11 10:51:41.676 INFO [NodeManagerImpl] NodeManager destroyed
11 10:51:41.688 INFO [RemoteToolboxManagerImpl] RemoteToolboxManager destroyed

From wrapper.log:

[Wed Nov 11 10:24:28 EST 2009] Last forced unmmonitor less than 10 minutes ago.
[Wed Nov 11 10:51:19 EST 2009] Last forced unmmonitor less than 10 minutes ago.
[Wed Nov 11 10:51:21 EST 2009] Searching for port 5433 in the postgres config
[Wed Nov 11 10:51:21 EST 2009] postgres 8 is not set to port 5433
[Wed Nov 11 10:51:21 EST 2009] * Postgres 8 is enabled, trying to remove postgres 7.
[Wed Nov 11 10:51:21 EST 2009] * Removing postgres 7
[Wed Nov 11 10:51:21 EST 2009] * Removing postgres 7 config file

============================
/usr/share/untangle/bin/bunnicula
============================
Bunnicula launched. (pid:6424) (Wed Nov 11 10:51:26 EST 2009)
/usr/bin/uvm: shutting down bunnicula
/usr/bin/uvm: Killing -INT all bunnicula "12214" (Wed Nov 11 10:51:36 EST 2009)
/usr/bin/uvm: Killing -15 all bunnicula "12214" (Wed Nov 11 10:51:37 EST 2009)
/usr/bin/uvm: Killing -15 all bunnicula "12214" (Wed Nov 11 10:51:39 EST 2009)
/usr/bin/uvm: Killing -15 all bunnicula "6424" (Wed Nov 11 10:51:41 EST 2009)
/usr/bin/uvm: Killing -15 all bunnicula "6424" (Wed Nov 11 10:51:42 EST 2009)
/usr/bin/uvm: Killing -9 all bunnicula "12214" (Wed Nov 11 10:51:44 EST 2009)


What can I do?
I am facing a rollback to v6.

[mrunkel]

Try this and let me know how it works:

curl http://www.untangle.com/download/patches/7.0/patch-restart.sh | dash