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  1. #21
    Newbie
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    I am having the same problem and have been for over a week. I did a fresh install of 7.01 and reconfigured from scratch (no restore). I will post back if I get any results after working with support.

  2. #22
    Master Untangler
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    Default

    Quote Originally Posted by sky-knight View Post
    Otis in that case you have something going wrong that is causing the UVM to actually crash. In my experience the only two things to consistently cause this are defective hard drive or defective ram.

    Then there are the software issues from the upgrade, which can cause a corrupt database.

    I believe the log file with relevant information on the crash would be /var/log/uvm/uvm.log

    But I'm far from a master at decrypting that stuff. I usually refer this type of thing to Untangle support.

    I can assure you the code is working in this regard. There are thousands of Untangle installations out there, this thread is working with what? 5? I have 7.0.1 installations in the field now working just fine.

    So the question is what is different with your installs.

    Maybe there is a hardware piece that is similar among us having issues.
    ASUS P4P800
    P4 3GHz
    Kingston 4 x 1GB RAM
    Western Digital WD10EACS 500GB SATA HDD
    Netgear 2 x GA311 GB NIC

    Anyone having this issue got similar hardware?

    Considering the last 2 parts not new are the mobo and HDD. I will try another HDD next.
    Last edited by otis; 11-10-2009 at 12:27 PM. Reason: HDD Details update

  3. #23
    Master Untangler
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    May 2009
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    Mexico City
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    Default Not a hardware issue

    As I said...

    I already did 6 Untangle 7.0.1 64bit fresh install on 3 different servers, AND in my personal computer with a separate HD I have for tests.
    Only ONE restarted and loged in, very slow, then after configuration, restared and it seemed to work, after 1 day it simply crashed and I can't access it in any way.

    I have another box, that upgraded from 7.0.0 to 7.0.1, 32bit, and it's working ok.

    So this morning I installed a fresh copy of 7.0.1 32bit, it reboot twice, very slow at the end of the loading splash screen, but it worked and I don't have time now, so tonight I'm changing it for the 64bit one that crashed.

    I'll report back, but it's obvious to me that it's a bug at 64bit.
    Maybe video drivers for 64bit have compatibility problems with intel chipsets?
    I have had several issues with intel video drivers for linux systems lately

  4. #24
    Untangle Ninja sky-knight's Avatar
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    Default

    Is 64bit officially supported? As far as I knew it is still beta. 7.1 is supposed to have an official 64bit release.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  5. #25
    Master Untangler
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    Default

    No clue about that, just explaining my problem.
    And you should check:
    http://forums.untangle.com/installat...01-64-bit.html
    To clarify that.
    And sourceforge does not specify "beta" or anything like that at download section.

  6. #26
    Untangle Ninja sky-knight's Avatar
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    Default

    Until I see a download off the main untangle website... I'm calling it beta. Sourceforge isn't my point of contact for Untangle ISO images.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  7. #27
    Master Untangler
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    Dec 2008
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    Default

    Ok I am not buying it.
    I installed 7.0.1 clean on a new box (i7 quad, 4GB ram) used same new NIC cards and 1 new cable to the FW, the cable to the inside remained the same.

    I got as far as installing, setting the options in the first run steps where I set the external to static with: IP from the firewall range, gateway of the firewall IP, and external ISP DNS addresses. Then internal is bridged. Finish the first run steps and that is all I got to configure.

    I immediately see symptoms of issues... on first load of GUI gives service not available. Close browser reload GUI, I get no apps to install.

    Unless 7.0.1 does not like my network configuration there has to be an issue with 7.0.1!
    Last edited by otis; 11-10-2009 at 06:36 PM. Reason: readability

  8. #28
    pod
    pod is offline
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    Default

    I've posted this already earlier in the thread, but here goes:

    /var/log # /etc/init.d/untangle-vm restart [root @ untangle2]
    * Stopping Untangle VM [...ungraceful exit.]
    [ OK ]
    * Starting Untangle VM [...........x]
    Exception in /var/log/uvm/console.log
    [ OK ]
    root@untangle2#
    /var/log # cat /var/log/uvm/console.log [root @ untangle2]

    ============================
    /usr/share/untangle/bin/bunnicula
    ============================
    FATAL ERROR: could not start uvm
    Throwable: null
    java.util.NoSuchElementException
    at java.util.StringTokenizer.nextToken(StringTokenizer.java:332)
    at com.untangle.uvm.engine.RemoteToolboxManagerImpl.readInstalledList(RemoteToolboxManagerImpl.java:1014)
    at com.untangle.uvm.engine.RemoteToolboxManagerImpl.parseInstalled(RemoteToolboxManagerImpl.java:997)
    at com.untangle.uvm.engine.RemoteToolboxManagerImpl.parsePkgs(RemoteToolboxManagerImpl.java:889)
    at com.untangle.uvm.engine.RemoteToolboxManagerImpl.refreshLists(RemoteToolboxManagerImpl.java:846)
    at com.untangle.uvm.engine.RemoteToolboxManagerImpl.<init>(RemoteToolboxManagerImpl.java:136)
    at com.untangle.uvm.engine.RemoteToolboxManagerImpl.toolboxManager(RemoteToolboxManagerImpl.java:143)
    at com.untangle.uvm.engine.UvmContextImpl.init(UvmContextImpl.java:775)
    at com.untangle.uvm.engine.UvmContextBase.doInit(UvmContextBase.java:77)
    at com.untangle.uvm.engine.Main.startUvm(Main.java:275)
    at com.untangle.uvm.engine.Main.init(Main.java:180)
    at com.untangle.uvm.engine.Main.main(Main.java:88)
    UVM shutdown complete.
    root@untangle2#
    I have no idea what that means.

  9. #29
    Master Untangler
    Join Date
    Dec 2008
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    121

    Default log details at failure

    From console.log:

    11-11 10:51:35.378386| ERROR:./libvector/src/vector.c:594:WARNING: VECTOR(098c37f0): HUP without a shutdown event (event type: 00000a34/00000001)
    11-11 10:51:37.034232| ERROR:./libnetcap/src/netcap_udp.c:378:WARNING: Mailbox Full: Dropping Packet (from 68.209.212.217:50185)
    Exception in thread "Thread-0" java.lang.NullPointerException
    at com.untangle.uvm.engine.Main.destroy(Main.java:192)
    at com.untangle.uvm.engine.Main.access$000(Main.java:54)
    at com.untangle.uvm.engine.Main$1.run(Main.java:169)
    at java.lang.Thread.run(Thread.java:619)
    11-11 10:51:38.640349| ERROR:./libnetcap/src/netcap_sesstable.c:118:WARNING: 11 entries left in session id table

    UVM shutdown complete.


    From monit.log:
    [EST Nov 11 10:51:18] error : 'untangle-vm' total mem amount of 1370580kB matches resource limit [total mem amount>1153431kB]
    [EST Nov 11 10:51:18] info : 'untangle-vm' trying to restart
    [EST Nov 11 10:51:18] info : 'untangle-vm' stop: /etc/init.d/untangle-vm




    From uvm.log:

    11 10:51:36.183 ERROR [UvmContextImpl$CliServerManager] cli server unexpectedly exited with status 0
    11 10:51:37.182 INFO [MLog] MLog clients using log4j logging.
    11 10:51:37.239 INFO [C3P0Registry] Initializing c3p0-0.9.0.4 [built 23-January-2006 22:20:29 -0500; debug? true; trace: 10]
    11 10:51:37.327 INFO [PoolBackedDataSource] Initializing c3p0 pool... com.mchange.v2.c3p0.ComboPooledDataSource@8acfc3[ acquireIncrement -> 3, $
    11 10:51:38.647 WARN [RuleManager] UVM is already shutting down, no longer able to generate rules
    11 10:51:38.647 INFO [NodeManagerImpl] Unloading: 1 (untangle-node-router)
    11 10:51:38.674 INFO [NodeManagerImpl] Unloading: 2 (untangle-casing-ftp)
    11 10:51:38.692 INFO [NodeManagerImpl] Unloading: 3 (untangle-node-spyware)
    11 10:51:38.702 INFO [TomcatManager] Removing web app /spyware
    11 10:51:38.808 INFO [NodeManagerImpl] Unloading: 4 (untangle-casing-http)
    11 10:51:38.808 INFO [NodeManagerImpl] Unloading: 5 (untangle-node-webfilter)
    11 10:51:38.819 INFO [TomcatManager] Removing web app /webfilter
    11 10:51:38.904 INFO [NodeManagerImpl] Unloading: 6 (untangle-node-clam)
    11 10:51:38.952 INFO [TomcatManager] Removing web app /virus
    11 10:51:39.007 INFO [NodeManagerImpl] Unloading: 7 (untangle-casing-mail)
    11 10:51:38.952 INFO [TomcatManager] Removing web app /virus
    11 10:51:39.007 INFO [NodeManagerImpl] Unloading: 7 (untangle-casing-mail)
    11 10:51:39.029 INFO [TomcatManager] Removing web app /quarantine
    11 10:51:39.096 INFO [NodeManagerImpl] Unloading: 8 (untangle-node-ips)
    11 10:51:39.098 INFO [NodeManagerImpl] Unloading: 9 (untangle-node-protofilter)
    11 10:51:39.099 INFO [NodeManagerImpl] Unloading: 10 (untangle-node-adblocker)
    11 10:51:39.099 INFO [NodeManagerImpl] Unloading: 11 (untangle-node-shield)
    11 10:51:39.142 INFO [UvmContextImpl] System.exec(bash /usr/share/untangle/shield/stop )
    11 10:51:41.675 INFO [NodeManagerImpl] Unloading: 12 (untangle-node-reporting)
    11 10:51:41.676 INFO [NodeManagerImpl] Unloading: 14 (untangle-node-license)
    11 10:51:41.676 INFO [NodeManagerImpl] Unloading: 15 (untangle-node-adconnector)
    11 10:51:41.676 INFO [NodeManagerImpl] NodeManager destroyed
    11 10:51:41.688 INFO [RemoteToolboxManagerImpl] RemoteToolboxManager destroyed

    From wrapper.log:

    [Wed Nov 11 10:24:28 EST 2009] Last forced unmmonitor less than 10 minutes ago.
    [Wed Nov 11 10:51:19 EST 2009] Last forced unmmonitor less than 10 minutes ago.
    [Wed Nov 11 10:51:21 EST 2009] Searching for port 5433 in the postgres config
    [Wed Nov 11 10:51:21 EST 2009] postgres 8 is not set to port 5433
    [Wed Nov 11 10:51:21 EST 2009] * Postgres 8 is enabled, trying to remove postgres 7.
    [Wed Nov 11 10:51:21 EST 2009] * Removing postgres 7
    [Wed Nov 11 10:51:21 EST 2009] * Removing postgres 7 config file

    ============================
    /usr/share/untangle/bin/bunnicula
    ============================
    Bunnicula launched. (pid:6424) (Wed Nov 11 10:51:26 EST 2009)
    /usr/bin/uvm: shutting down bunnicula
    /usr/bin/uvm: Killing -INT all bunnicula "12214" (Wed Nov 11 10:51:36 EST 2009)
    /usr/bin/uvm: Killing -15 all bunnicula "12214" (Wed Nov 11 10:51:37 EST 2009)
    /usr/bin/uvm: Killing -15 all bunnicula "12214" (Wed Nov 11 10:51:39 EST 2009)
    /usr/bin/uvm: Killing -15 all bunnicula "6424" (Wed Nov 11 10:51:41 EST 2009)
    /usr/bin/uvm: Killing -15 all bunnicula "6424" (Wed Nov 11 10:51:42 EST 2009)
    /usr/bin/uvm: Killing -9 all bunnicula "12214" (Wed Nov 11 10:51:44 EST 2009)


    What can I do?
    I am facing a rollback to v6.

  10. #30
    Untangle Ninja mrunkel's Avatar
    Join Date
    Jul 2008
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    3,040

    Default

    Try this and let me know how it works:

    Code:
    curl http://www.untangle.com/download/patches/7.0/patch-restart.sh | dash
    m.


    Big Frickin Disclaimer:
    While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions.

    It often helps troubleshooting if you have a good network map. Look here if you want my advice on how to draw one.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

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