When I do get through to support it has been very good. However, twice now I have received during business hours a message that says you are not there and to leave a message.
Yesterday, I called a half hour later and found that you were in fact there but the phones were busy and someone referred additional calls to the recorder.
I understand that you guys may be busy, but that is why I paid for the support, so that when I get busy and need to get an answer, I get a live person and not a message to leave a message.
My other point is that leaving a message saying you are not there during business hours does not inspire confidence in the customer, especially give the product you provide.