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  1. #1
    Untangler
    Join Date
    Nov 2007
    Location
    Portugal
    Posts
    52

    Default Can't buy subscriptions

    Hi


    I was trying to buy subscriptions, and this happened 3 times:


    Uploaded with ImageShack.us

    Any ideas?


    Thanks.

  2. #2
    Untangle Ninja mrunkel's Avatar
    Join Date
    Jul 2008
    Posts
    3,040

    Default

    It looks like our payment system is having problems with international characters. Particularly your first name. I will file a bug with them, but if you edit your first name to not include any non-US characters, it should work.

    I apologize for the inconvenience.
    m.


    Big Frickin Disclaimer:
    While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions.

    It often helps troubleshooting if you have a good network map. Look here if you want my advice on how to draw one.
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  3. #3
    Untangler
    Join Date
    Nov 2007
    Location
    Portugal
    Posts
    52

    Default

    Ok, I'll change my name :P

  4. #4
    Untangle Ninja mrunkel's Avatar
    Join Date
    Jul 2008
    Posts
    3,040

    Default

    Thank you for your order!
    m.


    Big Frickin Disclaimer:
    While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions.

    It often helps troubleshooting if you have a good network map. Look here if you want my advice on how to draw one.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  5. #5
    Untangler
    Join Date
    Nov 2007
    Location
    Portugal
    Posts
    52

    Default

    Am I supposed to have 2 commtouch spam services in my rack?

  6. #6
    Untangle Ninja mrunkel's Avatar
    Join Date
    Jul 2008
    Posts
    3,040

    Default

    No, give us a call or email us your UID and we'll fix that. It's just cosmetic though. It happens sometimes.. We don't know why or when.
    m.


    Big Frickin Disclaimer:
    While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions.

    It often helps troubleshooting if you have a good network map. Look here if you want my advice on how to draw one.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  7. #7
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,747

    Default

    Quote Originally Posted by Trouble View Post
    Ok, I'll change my name :P


    Sorry.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

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