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Thread: Massive down

  1. #1
    Untangle Ninja sky-knight's Avatar
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    Default Massive down

    I just had the LWBC Untangle blow a hard disk, as well as the quad port gigabit interface it had.

    I've replaced the defective components, but the restore process has left me with two eth4 and eth5 devices, no interfaces will light up according to the software.

    70-interfaces-rules.net is correct
    interfaces is correct

    This is all the UVM being borked, and this installation is WAY too complex for me to rebuild by hand. I need the support on this paid box, and I need it yesterday. Please call me, you guys have the number.

    This church opens services in 30 min.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  2. #2
    Untangle Ninja sky-knight's Avatar
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    Default

    Quad port card had some issue with the EFI on the mainboard, resolving and attempting restore again.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  3. #3
    Untangle Ninja sky-knight's Avatar
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    Default

    EFI reconfiguration worked, the original 6 interfaces are back. Reformat, reinstall, move sub, restore, and server looks good to go.

    Redeploying...
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  4. #4
    Untangle Ninja sky-knight's Avatar
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    Default

    Server is back in place.

    A couple of things we need to look at...

    Restore didn't move the bandwidth control settings.
    Restore breaks the server if the interface macs aren't identical.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

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