Live support

[SMNS]

My Untangle Server is entitled to Live Support.

I have a problem with the box, so I want to contact support by email. Latest time I did go to the Live support app -> settings -> press on the button Get support! A site is loaded and I do login type message and send it.

When I do that now I get this site: https://staging.untangle.com/live-support/ no login only on the top right My Account but with my my existing login I cannot login there. When I go to the frontpage I can login with my existing login but no support button to find then. Can I only call and not mail anymore? Calling is kinda difficult of the timezones.

[sky-knight]

Just send an e-mail to support@untangle.com

You should get a response very quickly with your case number and related details.

[SMNS]

Ah nice! Thanks!

[mrunkel]

My Untangle Server is entitled to Live Support.

I have a problem with the box, so I want to contact support by email. Latest time I did go to the Live support app -> settings -> press on the button Get support! A site is loaded and I do login type message and send it.

When I do that now I get this site: https://staging.untangle.com/live-support/ no login only on the top right My Account but with my my existing login I cannot login there. When I go to the frontpage I can login with my existing login but no support button to find then. Can I only call and not mail anymore? Calling is kinda difficult of the timezones.

That is bizarre. I'll try to track down what's going on here as that is our testing site and you should not have gotten there.