I can't recall how many posts I have made about tickets not getting attention. Here I am again with two tickets not being answered. Both of which have been "owned" by someone at untangle, but not getting a response is starting to tick me off. We pay very good money for our subscription and I would like them to be answered in a timely manner. Ownership was taken on the most recent 3 days ago, and I have yet to even receive a response.
Do we need to take our business else where or is untangle going to start taking care of tickets in a timely manner? I sure am glad this isn't something which is urgent.