Results 1 to 2 of 2
  1. #1
    Master Untangler
    Join Date
    Dec 2010
    Boerne, TX

    Default Support on-hold music

    Just a minor issue, but some of the music presented while waiting on hold for support is pretty annoying. Perhaps I am the only one who thinks this way, but it is really like fingernails on a chalkboard. Also, might want to consider an option to have callers press a button to continue holding but not have the announcement "thank you for your continued patience, an agent will be with you..." repeated every couple of minutes. Thank you!

  2. #2
    Join Date
    Aug 2014


    Thank you for the feedback. I will see what we can do to change the on hold music. As for the announcement cancellation option, I don't think our phone system supports this options but it is worth looking into. Thank again!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

SEO by vBSEO 3.6.0 PL2