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  1. #1
    Master Untangler
    Join Date
    Dec 2010
    Location
    Boerne, TX
    Posts
    261

    Default Support on-hold music

    Just a minor issue, but some of the music presented while waiting on hold for support is pretty annoying. Perhaps I am the only one who thinks this way, but it is really like fingernails on a chalkboard. Also, might want to consider an option to have callers press a button to continue holding but not have the announcement "thank you for your continued patience, an agent will be with you..." repeated every couple of minutes. Thank you!
    ...Rick

  2. #2
    Newbie
    Join Date
    Aug 2014
    Posts
    8

    Default

    Rick,
    Thank you for the feedback. I will see what we can do to change the on hold music. As for the announcement cancellation option, I don't think our phone system supports this options but it is worth looking into. Thank again!

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