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  1. #11
    Untangler
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    Quote Originally Posted by WebFooL View Post
    Nothing will be charged on your credit card if you swap to Paypal again directly after.

    So I don't say that you should put the amount on your card just change payment to credit card and then you should be able to change to a paypal method and then reconnect to your paypal account.
    Well it tells me that if I put in my credit card details, then the outstanding amount will be collected via that method.

    Given that I'm not getting any response from the sales department, then I suppose I have no choice really.

  2. #12
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    Bit annoyed now.

    Added credit card details, and it instantly took the outstanding payment.

    Changed back to paypal, and it has just kept the old billing agreement, so it will fail again next month.

    If it's not sorted by next month, then I'll just change to Sophos.

  3. #13
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    Mar 2016
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    Well my subscription has expired. I cannot create a new paypal agreement because the cancelled one is STILL on my account.

    How the hell do I get the Paypal agreement removed so that I can set up a new one, given that a ticket didn't resolve it, my email to sales was ignored, and I have sent another email to sales today which so far has had no response?!?!

  4. #14
    Untangle Junkie dmorris's Avatar
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    Nov 2006
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    San Carlos, CA
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    email support@untangle.com with details.
    If you already have post the ticket number and I will take a look.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  5. #15
    Untangler
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    Mar 2016
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    Hi, it was ticket number 60000

    Nice round number!

  6. #16
    Untangle Junkie dmorris's Avatar
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    That ticket is about some OVA update issue. It looks like you reinstalled so the case was closed.
    I would open a new ticket about the paypal issue specifically and we'll get it sorted.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  7. #17
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    Mar 2016
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    Done, ticket number 65229

    However, since I have no support agreement now, I'm bottom of the list :-p

    Cheers :-)

  8. #18
    Untangle Junkie dmorris's Avatar
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    Nov 2006
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    San Carlos, CA
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    You might want to include some details of the issue you are having. It will save a round-trip of them having to ask for them.

    I have no idea what "Please delete my Paypal agreement" means. They might, but I don't.

    (Are you are trying to cancel? there is no need if your subscription has expired.)
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  9. #19
    Untangler
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    Mar 2016
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    Ok.. I had a Paypal agreement, and I cancelled it as I was going to change to another product when I was having all the OVA issues. That all got sorted, but then I was unable to reinstate the paypal agreement.

    Hopefully you can help sort it, thanks David :-)

  10. #20
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    Mar 2016
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    TLDR : I need to be able to set up a new Paypal billing agreement.

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