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  1. #1
    Untangler
    Join Date
    Mar 2016
    Posts
    48

    Default How can I set up a new Paypal billing agreement?

    I had some issues with Untangle and was going to move away from it, so I cancelled the Paypal billing agreement.

    Long story short.. I ended up doing about my 4th reinstall of Untangle and all seems ok now.

    However, I asked in support ticket about the Paypal billing agreement and didn't really get a proper answer.

    So.. how can I reinstate Paypal? If I use a credit or debit card, then my bank charges me a foreign currency fee.

    I presume it needs some manual intervention your end, because I cannot pay the invoice by Paypal at the moment.

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,687

    Default

    I would email sales@untangle.com with your account information.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangler
    Join Date
    Mar 2016
    Posts
    48

    Default

    Done :-)

  4. #4
    Untangler
    Join Date
    Mar 2016
    Posts
    48

    Default

    Well, no response. And subscription expires tomorrow.

    Don't think they want my massive $5 per month payments!

  5. #5
    Untangle Ninja
    WebFooL's Avatar
    Join Date
    Jan 2009
    Location
    Sweden (Eskilstuna)
    Posts
    5,049

    Default

    Login to paypal and then go to:
    https://www.paypal.com/cgi-bin/websc...manage-paylist

    You should there see status for your preapproved payments.

    Then logon to your untangle store account.
    From Dashboard go to "Billing Information" and then click "Edit"
    Then you should be able to add/recreate the Paypal connection.

    You can also go to a Reseller/partner and get help.
    https://www.untangle.com/partners/find-a-partner/

  6. #6
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,498

    Default

    Actually, he can't go to a partner. The Home sub isn't available to resellers.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  7. #7
    Untangler
    Join Date
    Mar 2016
    Posts
    48

    Default

    Quote Originally Posted by WebFooL View Post
    Login to paypal and then go to:
    https://www.paypal.com/cgi-bin/websc...manage-paylist

    You should there see status for your preapproved payments.

    Then logon to your untangle store account.
    From Dashboard go to "Billing Information" and then click "Edit"
    Then you should be able to add/recreate the Paypal connection.

    You can also go to a Reseller/partner and get help.
    https://www.untangle.com/partners/find-a-partner/
    I can't recreate the Paypal payment. It just tells me that Paypal is already the default payment type.

    However, because I cancelled the agreement, the payment has been declined.

    That's what I am attempting to sort out, but a support ticket got me nowhere, and an email to sales has got me nowhere...

  8. #8
    Untangle Ninja
    WebFooL's Avatar
    Join Date
    Jan 2009
    Location
    Sweden (Eskilstuna)
    Posts
    5,049

    Default

    I think what I did when I had the same issue was switching to credit card and then switch back to paypal.

    And I did not read closely to verify that it was a Home license so you can't go through a partner. :-(

  9. #9
    Untangler
    Join Date
    Mar 2016
    Posts
    48

    Default

    Quote Originally Posted by WebFooL View Post
    I think what I did when I had the same issue was switching to credit card and then switch back to paypal.

    And I did not read closely to verify that it was a Home license so you can't go through a partner. :-(
    Yeah, I can do that but was trying to avoid the foreign purchase fee for using a card - it's not the amount it's the principle.

    I just need the Paypal agreement removing at the Untangle end.

  10. #10
    Untangle Ninja
    WebFooL's Avatar
    Join Date
    Jan 2009
    Location
    Sweden (Eskilstuna)
    Posts
    5,049

    Default

    Nothing will be charged on your credit card if you swap to Paypal again directly after.

    So I don't say that you should put the amount on your card just change payment to credit card and then you should be able to change to a paypal method and then reconnect to your paypal account.

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