No one is replying from support and sales

[darkl0rd]

Dear Untangle Team,

I purchased the license for 250 users and now i want to buy more. However 3-4 days have passed and none from your team has replied to my query sent via mail to support and sales. I hope after reading this some one from your team will take action and try to make your support much better.

Thanks,
Sal

[WebFooL]

Hi Sal,

Did you get a ticketnumber?

And what was the question? (A forum meber/reseller might be able to answer)

[darkl0rd]

Thanks for replying. Here is my ticket number (#76261). The question is regarding purchasing more licenses and getting discount for the same.
Thanks,
Sal

[jcoffin]

It's a 3 day holiday weekend for us in the USA. The sales staff will be back in on Tuesday. Sept. 6

[darkl0rd]

Yeah i know that, but your product is not limited to USA only, what about support for rest of the world ?

Thanks,
Sal

[WebFooL]

Currently they only offers support state side.
You can look for a local Reseller that might be able to help you.
Else you just need to wait abit longer.

[sky-knight]

Untangle.com, click my account at the top right, log in.

On the subscriptions tab, then select your subscription. See that upgrades / changes button? Click it... Follow the prompts.

Why are you even bothering sales on a holiday weekend? The web site does it. It's a new toy, so not many people remember it's there!

[darkl0rd]

I need to buy more licenses.

Thanks,
Sal