I have total missed the change to not have 2 queues In support.
Meaning that paid users get help first and foremost.
And if any support tech had spare time they would take tickets for the "have not paid for live support" queue.
To clearly I mean support on paid modules and not the free.
When was this change made? (That was on of the great things Untangle had)
Now I have to try to get the client to buy live support.
Or is there still an option to register bugs as we currently believe we have found one.