Hello all!

Just to clarify the trial support conundrum: during the trial period, the customer gets full support as if they had paid for it.

However, we use a ticketing system that automates a lot of the support priority levels. If you have a home license AND a support trial, the trial can get "missed" by the automation.
We do our best to look for those, but we might miss them so please note that in the email, if possible.