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  1. #21
    Newbie
    Join Date
    Aug 2018
    Posts
    12

    Default

    Hello all!

    Just to clarify the trial support conundrum: during the trial period, the customer gets full support as if they had paid for it.

    However, we use a ticketing system that automates a lot of the support priority levels. If you have a home license AND a support trial, the trial can get "missed" by the automation.
    We do our best to look for those, but we might miss them so please note that in the email, if possible.
    Sam Graf and skearton like this.

  2. #22
    Newbie
    Join Date
    Mar 2019
    Posts
    13

    Default

    I have not tried the live support yet.

  3. #23
    Master Untangler
    Join Date
    Oct 2017
    Posts
    100

    Default

    Live support question. I was thinking about getting it. Does device count matter with the home pro? I have about 50 in total. I really only need it for computers, tablets and phones which total about 15. Switches, appliances and cameras really don’t matter. Can I get the live support for the up to 25 devices in that case?

  4. #24
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    7,673

    Default

    Quote Originally Posted by Loudog2 View Post
    Live support question. Can I get the live support for the up to 25 devices in that case?
    Yes, Homepro subscribers can get the 25 device support license.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  5. #25
    Master Untangler
    Join Date
    Oct 2017
    Posts
    100

    Default

    Quote Originally Posted by jcoffin View Post
    Yes, Homepro subscribers can get the 25 device support license.
    Thank you. Just wanted to make sure I don’t get told me laptops don’t qualify because I have over 25 devices including everything.

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