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Thread: Empty reports

  1. #1
    Newbie
    Join Date
    Jan 2020
    Posts
    12

    Angry Empty reports

    Hi,

    I was checking some of my reports and shockingly I could not see any logs in my 'All events' report of Firewall app. I checked other apps and most of them are the same such as 'Web filter' and even my 'All session' report (though I can see my sessions from the top menu). It seems something happened that has erased all most my logs or they can't be shown. Everything seems working and the router performs normally. Any idea what could go wrong?
    Thanks.

    p.s. I did not know where to post this as it relates to most of my Apps but I initially noticed it from my Firewall app.

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    8,387

    Default

    Firewall will only show processed traffic. Bypass traffic is in Network section of reports. Check to see if you have processed session by looking at the session table column "Bypass".
    f1assistance likes this.
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  3. #3
    Untangler
    Join Date
    Aug 2016
    Posts
    65

    Default

    Specify a host if you haven't. I had noticed this earlier too.

  4. #4
    Newbie
    Join Date
    Jan 2020
    Posts
    12

    Default

    Thanks. I will check this soon and will get back to you.

    Edit: I checked and it is clearly a more fundamental problem. Basically, my whole report functionality is down. I should mention that, I have not done any heavy configuration and it is being used just as a simple firewall mostly. That said, I can't think that I have done something wrong, particularly that the system used to work flawlessly. Nothing has been touched on the router box as well. All my reports are empty.
    I tried to restart the router, but nothing changed and I yet have empty reports.
    I checked the debug logs and I could see a few suspicious logs such as below:

    UVM.log
    ******************************************
    Jan 27 20:43:26 localhost [SystemManagerImpl] WARN Failed to write log file.
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:393)
    Jan 27 20:43:26 localhost uvm: org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:426)
    Jan 27 20:43:26 localhost uvm: org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:339)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:418)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:406)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.connector.CoyoteOutputStream.write(CoyoteOutputStream.java:97)
    Jan 27 20:43:26 localhost uvm: java.util.zip.DeflaterOutputStream.deflate(DeflaterOutputStream.java:253)
    Jan 27 20:43:26 localhost uvm: java.util.zip.ZipOutputStream.closeEntry(ZipOutputStream.java:255)
    Jan 27 20:43:26 localhost uvm: java.util.zip.ZipOutputStream.putNextEntry(ZipOutputStream.java:192)
    Jan 27 20:43:26 localhost uvm: com.untangle.uvm.SystemManagerImpl$SystemSupportLogDownloadHandler.serveDownload(SystemManagerImpl.java:1097)
    Jan 27 20:43:26 localhost uvm: com.untangle.uvm.admin.servlet.DownloadServlet.processExport(DownloadServlet.java:61)
    Jan 27 20:43:26 localhost uvm: com.untangle.uvm.admin.servlet.DownloadServlet.doPost(DownloadServlet.java:38)
    Jan 27 20:43:26 localhost uvm: javax.servlet.http.HttpServlet.service(HttpServlet.java:648)
    Jan 27 20:43:26 localhost uvm: javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.filters.CorsFilter.handleNonCORS(CorsFilter.java:436)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.filters.CorsFilter.doFilter(CorsFilter.java:177)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)
    Jan 27 20:43:26 localhost uvm: com.untangle.uvm.TomcatManagerImpl$AdministrationValve.invoke(TomcatManagerImpl.java:506)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)
    Jan 27 20:43:26 localhost uvm: org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:522)
    Jan 27 20:43:26 localhost uvm: org.apache.coyote.ajp.AbstractAjpProcessor.process(AbstractAjpProcessor.java:868)
    Jan 27 20:43:26 localhost uvm: org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:672)
    Jan 27 20:43:26 localhost uvm: org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1500)
    Jan 27 20:43:26 localhost uvm: org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1456)
    Jan 27 20:43:26 localhost uvm: java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    Jan 27 20:43:26 localhost uvm: java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    Jan 27 20:43:26 localhost uvm: org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    Jan 27 20:43:26 localhost uvm: java.lang.Thread.run(Thread.java:748)

    ************************************
    Apps.log

    ***********************************
    Jan 27 20:29:40 localhost app-13: [WebFilterBase] <> WARN Unable to convert
    Jan 27 20:29:40 localhost app-13: java.lang.NumberFormatException: null
    Jan 27 20:29:40 localhost app-13: java.lang.Integer.parseInt(Integer.java:542)
    Jan 27 20:29:40 localhost app-13: java.lang.Integer.parseInt(Integer.java:615)
    Jan 27 20:29:40 localhost app-13: com.untangle.app.web_filter.WebFilterBase.postInit(WebFilterBase.java:833)
    Jan 27 20:29:40 localhost app-13: com.untangle.uvm.app.AppBase.init(AppBase.java:846)
    Jan 27 20:29:40 localhost app-13: com.untangle.uvm.app.AppBase.resumeState(AppBase.java:240)
    Jan 27 20:29:40 localhost app-13: com.untangle.uvm.app.AppBase.loadClass(AppBase.java:369)
    Jan 27 20:29:40 localhost app-13: com.untangle.uvm.AppManagerImpl$3.run(AppManagerImpl.java:1122)
    Jan 27 20:29:40 localhost app-13: com.untangle.uvm.UvmContextImpl$1.run(UvmContextImpl.java:576)
    Jan 27 20:29:40 localhost app-13: java.lang.Thread.run(Thread.java:748)
    Jan 27 20:29:40 localhost app-13: [WebFilterBase] <> WARN Unable to convert
    Jan 27 20:29:40 localhost app-13: java.lang.NumberFormatException: null
    Jan 27 20:29:40 localhost app-13: java.lang.Integer.parseInt(Integer.java:542)
    Jan 27 20:29:40 localhost app-13: java.lang.Integer.parseInt(Integer.java:615)
    Jan 27 20:29:40 localhost app-13: com.untangle.app.web_filter.WebFilterBase.postInit(WebFilterBase.java:833)
    Jan 27 20:29:40 localhost app-13: com.untangle.uvm.app.AppBase.init(AppBase.java:846)
    Jan 27 20:29:40 localhost app-13: com.untangle.uvm.app.AppBase.resumeState(AppBase.java:240)
    Jan 27 20:29:40 localhost app-13: com.untangle.uvm.app.AppBase.loadClass(AppBase.java:369)
    Jan 27 20:29:40 localhost app-13: com.untangle.uvm.AppManagerImpl$3.run(AppManagerImpl.java:1122)
    Jan 27 20:29:40 localhost app-13: com.untangle.uvm.UvmContextImpl$1.run(UvmContextImpl.java:576)
    Jan 27 20:29:40 localhost app-13: java.lang.Thread.run(Thread.java:748)

    ****************************
    I would appreciate if anyone here or from support team could help me to resolve this issue.

    Thanks.
    Last edited by eric2222; 01-27-2020 at 02:25 PM.

  5. #5
    Newbie
    Join Date
    Jan 2020
    Posts
    12

    Default

    Accidentally, I checked the dashboard with my mobile and it was showing all the logs. Apparently, it was Chrome that could not show the logs. I do not know as it was no change to it, no update, nothing. Anyway, I have to check the dashboard with Firefox. Cheers.

    Sent from my SM-G955F using Tapatalk
    Jim.Alles likes this.

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