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  1. #1
    Untanglit
    Join Date
    May 2009
    Posts
    26

    Default Intel 10/100/1000 Cards - Only one active at a time, alternating

    Hello. I put together a brand new Untangle build. Intel i3 8th gen, ASRock motherboard with Intel nic onboard.

    I know sometimes the onboard nics aren't recognized by Untangle, so I also ordered two pci-e Intel EXPI9301CTBLK (https://www.newegg.com/Product/Produ...82E16833106033) cards just in case.

    Of course, the onboard nic doesn't work. I install both of the Intel pci-e cards and boot up. Both cards are recognized, but only one shows as active when I plug a network cable in (green circles in setup next to the interfaces). I shutdown, swap the cards, same thing. The card doesn't matter. Both cards work randomly when I restart. It's like it chooses one card and only allows that card to be active.

    Am I missing something obvious here? I've tried all combinations of pci-e slots (both x16 and both x1 slots). Only one of the two cards ever shows an active connection.

    In the past I've ordered a dual port intel nic, but I couldn't find a reasonably priced one during build time, so that's why I ordered two single nic cards. I figured it wouldn't matter, but maybe I'm wrong.

  2. #2
    Master Untangler
    Join Date
    Oct 2013
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    196

    Default

    What is the motherboard's exact model?

    If I could venture a guess, the two PCIe slots you're using are likely to be shared. In other words, only one card will be detected.

  3. #3
    Untanglit
    Join Date
    May 2009
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    26

    Default

    Quote Originally Posted by oj88 View Post
    What is the motherboard's exact model?

    If I could venture a guess, the two PCIe slots you're using are likely to be shared. In other words, only one card will be detected.
    I was incorrect. It's an Asus Prime H370M-Plus. The odd thing is that both cards being detected by Untangle. Both show up in the interface list. Only one shows link status and it changes which one (I'm not sure if it's random or which slot).

  4. #4
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
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    Phoenix, AZ
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    25,093

    Default

    Those cards are based on Intel 82574L chips which are extremely well supported by Untangle.

    I'd look for a BIOS update for the mainboard at this point, because given what you're reporting I don't think the board is addressing the two cards on the PCI bus properly.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  5. #5
    Newbie
    Join Date
    Nov 2018
    Posts
    2

    Default

    EXACT same thing happening to me. Two Intel Pro 1000 NICs. Alternating, but not both working at same time.
    I have a 6-year-old-ish Dell AMD pc. But no idea what motherboard.
    I'll look into a BIOS update, check version and update this thread.

    I really want this to work as I just upgraded to gigabit internet.

    Thanks,
    Radu

  6. #6
    Master Untangler
    Join Date
    May 2010
    Location
    Texas, USA
    Posts
    708

    Default

    Would be faster to just buy a QOTOM i5 based device and move on with life.

    Good luck though. Sometimes hardware is finicky, unfortunately.

  7. #7
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
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    Phoenix, AZ
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    Default

    Sadly double true with NICs with that annoying "L" on the end of the part number...

    Not sure what's up with everyone's "low power" interfaces, but they have an exceptional number of annoyances associated with them.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  8. #8
    Untanglit
    Join Date
    May 2009
    Posts
    26

    Default

    I decided to ignore the interface part of setup and continued on. It recognized one interface as external and marked the other one as interface beta. No internal. I finished setup (as a router, not bridge) and booted into Untangle. Both interfaces now show as active.

    I had to manually address the internal interface and setup DHCP, but everything seems to be okay. I can't explain it.

  9. #9
    Untangle Ninja sky-knight's Avatar
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    Apr 2008
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    Phoenix, AZ
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    25,093

    Default

    Quote Originally Posted by evacc44 View Post
    I decided to ignore the interface part of setup and continued on. It recognized one interface as external and marked the other one as interface beta. No internal. I finished setup (as a router, not bridge) and booted into Untangle. Both interfaces now show as active.

    I had to manually address the internal interface and setup DHCP, but everything seems to be okay. I can't explain it.
    Ok, yes that's normal. The installer doesn't have the drivers you need for the L cards, they don't work correctly. I thought you were referencing issues in config -> interfaces. Even if the link lights don't light, sometimes those cards will still work. It's crazy, but it's a thing. And it's usually a low power port, more common on the Realtek vs the Intel, and only on some mainboards.

    But in your case, it seems to be working so enjoy!
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  10. #10
    Newbie
    Join Date
    Nov 2018
    Posts
    2

    Default

    Any ideas if this can be fixed with an update to Untangle?
    I REALLY want to use Untangle on this PC I have with two Intel Pro 1000.
    Just for fun I installed ClearOS and it recognized and uses these two NICs without a problem. But I hate it.

    I am not an expert. I don't know how to set up things in a terminal.
    I paid for and LOVE the home version of untangle with the crazy EASY TO SET UP features like OpenVPN, TunnelVPN, QoS, reports.

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