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Thread: RAM not showing

  1. #1
    Newbie
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    Aug 2020
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    Default RAM not showing

    Hi

    The PC that we run Untangle on has 2 x 8GB ram sticks in it but only 8.28 GB shows in Untangle.

    If I check bios or put a windows HDD in the pc it will show 16GB.

    The motherboard is a Biostar H81MHP2
    Last edited by GLMCC; 08-09-2020 at 03:41 AM.

  2. #2
    Master Untangler
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    Oct 2013
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    Default

    Subscribing to this. That is an interesting problem.

    I have two sticks of 8GB incoming to upgrade my HP N40L (where Untangle HomePro runs on hardware) from 4GB to 16GB. I hope I don't run into this issue.

    I tested Untanlge 15.1 as a VM in Hyper-V and it was able to recognize the 16GB I assigned it.

  3. #3
    Untangle Ninja Jim.Alles's Avatar
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    I would test memory with something like memtest86
    https://www.lifewire.com/free-memory...ograms-2626178
    Synical likes this.

  4. #4
    Untangle Ninja sky-knight's Avatar
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    Linux enumerates the RAM passed to it from the BIOS. if other OSs can use it, so can Debian... So the symptoms you describe don't make any sense.

    When did you pull down your installer? Because this sort of insanity is what happens when you try to use PAE, you need the AMD64 installer to use RAM over 4gb reliably. 32bit support has been deprecated in Untangle, and will fully sunset with v16.0.
    Jim.Alles and Synical like this.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
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  5. #5
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    Aug 2020
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    After testing one of the ram sticks is showing errors in mem test so thanks for the tips.
    Jim.Alles and Synical like this.

  6. #6
    Newbie JinhooUp10tion's Avatar
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    First of all, you need to update your BIOS to the latest version. After that, you should check whether the RAM is connected correctly by using the properties of an operational system or AIDA64. Do you have a 32bit or 64bit Windows? Finally, you can try FurMark in RAM testing mode. In my experience, this is a very useful program for RAM testing. It allows you to detect even the smallest errors.

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