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  1. #1
    Untangle Ninja
    Join Date
    Jan 2009
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    1,186

    Default when you're staring at the control panel of a z4+

    When you're staring at the control panel of a z4+ that refused to update out of the box so you had to reach out to support for help, there's no 16.2 available and you're wondering... do I wait till June before I reach out to support again?

  2. #2
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
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    26,543

    Default

    v16.2 is on the downloads page: https://www.untangle.com/cmd/download/ng-firewall

    Upgrades are still rolling out, only ONE of my servers has it so far. What is the problem?
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  3. #3
    Untangle Ninja
    Join Date
    Jan 2009
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    1,186

    Default

    @sky-knight

    I know it's on the dl page. I've installed 2 so far. It was a little jarring to go to the apps page and there was no Panel.

    The problem is that I don't know if the z4 updater is still broken or fixed and the update rollout takes months, so maybe by Sept if there's no update offered I can assume the updater is still broken, eh?

  4. #4
    Untangler
    Join Date
    May 2008
    Posts
    596

    Default

    You can get on the expedited upgrade list if you want or need to.

  5. #5
    Untangle Ninja
    Join Date
    Jan 2009
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    1,186

    Default

    @donhwyo if I do that, then I don't know if the updater is fixed.

  6. #6
    Untangler
    Join Date
    May 2008
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    596

    Default

    I guess you will need to be the canary in the coal mine.

  7. #7
    Untangle Ninja sky-knight's Avatar
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    Default

    The updater hasn't ever been "broken" to my knowledge. Other than one specific v15.1 build that was rather short lived.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  8. #8
    Untangler
    Join Date
    Dec 2020
    Posts
    51

    Default

    The updater has definitely been broken. Over the past two months, I've deployed 2 z4s from factory and have had to reach out to support for them to push upgrades to them. The upgrades fail from GUI.
    I asked support if they could show me how to do it myself, but was told that it's an internal process on their end that they can't disclose.

  9. #9
    Untangle Ninja sky-knight's Avatar
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    Default

    That would be that busted image, and would impact any units that were shipped with it. Reinstalling the platform with stock media solves the problem. All for the cost of the appliance not showing up as an "official" appliance at Untangle.com. Which they can fix that too if anyone cares.

    I have no idea how many of them have the bad image, but there's a reason I never imaged units until they needed to ship with my own appliances.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  10. #10
    Untangle Ninja
    Join Date
    Jan 2009
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    1,186

    Default

    Well, the z4+ update works automatically. 16.2 hit today all by itself. Yay!

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