Page 4 of 4 FirstFirst ... 234
Results 31 to 33 of 33

Thread: z4w replacement

  1. #31
    Untangler
    Join Date
    Aug 2016
    Posts
    69

    Default

    Quote Originally Posted by mfwade View Post
    Good Afternoon,

    So, I went to purchase 2 of the W4 appliances complete with 3 years of HW support along with the Home Protect Plus software and shipping. During the first purchase attempt I received 2 invoices instead of one wherein I was charged on each invoice 2 license and 1 shipping charge. Worked with Untangle accounting and they credited me the amounts paid. Weird that I wasn't charged for the appliances though. When I went to purchase it again, I received only one invoice - same purchase though (2 appliances, 2 licenses and shipping). The invoice only shows the licenses and shipping. The website spews an error.

    "There was an unexpected error during the processing of your order. Please contact Untangle Accounting (accounting@untangle.com or 1-408-598-4292) for assistance."

    The first purchase was attempted with the ACH option. The second was attempted with a CC. All licenses show up under my account albeit the first four were credited/removed leaving only the final purchased 2 as available.

    Not sure what the issue is as its not a money issue.

    At any rate, will continue to work with them to ensure I am able to move forward with the purchase.

    Anyone else have any issues purchasing the new devices?

    Woohoo, it looks like the problem has been resolved (backed engineering issue). Tony from Untangle was awesome in his communication with me. I think I was the first to order online...

    Everyone else, feel free to order your devices now!

  2. #32
    Master Untangler Kyawa's Avatar
    Join Date
    Dec 2016
    Location
    Maryland
    Posts
    548

    Default

    Which one did you buy?

  3. #33
    Untangler
    Join Date
    Aug 2016
    Posts
    69

    Default

    I purchased 2 of the w4 devices. Those should suffice for family.

Page 4 of 4 FirstFirst ... 234

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO 3.6.0 PL2