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  1. #1
    Master Untangler HomeNet's Avatar
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    Default UT Server not upgrading

    I have several UT servers in the field. All of them are fine except for one that is still running an older version....

    Code:
    Build: 6.0.2~svn20090105r21174release6.0-1sarge
    Java: 1.6.0_06
    It's set to auto-magically upgrade but is stuck several versions behind. What can I do?

    07-09-09
    1031 EDT
    Rob @ HomeNet

  2. #2
    Master Untangler HomeNet's Avatar
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    Default

    By the way - the only updates shown to be available are:
    • The Untangle appliance internal (6.0.3~svn20090407r22792release6.0-1sarge)
    • The Untangle gateway light (6.0.3~svn20081020r19682release6.0-1sarge)

  3. #3
    Untangle Junkie dmorris's Avatar
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    Nov 2006
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    San Carlos, CA
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    17,486

    Default

    Hi Rob,

    can you post the output of /var/log/uvm/upgrade61.log
    and /var/log/uvm/apt.log
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  4. #4
    Master Untangler HomeNet's Avatar
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    Default

    Quote Originally Posted by dmorris View Post
    Hi Rob,

    can you post the output of /var/log/uvm/upgrade61.log
    and /var/log/uvm/apt.log
    I'd be more than happy to... How do I get the logs?

  5. #5
    Untangle Ninja sky-knight's Avatar
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    Apr 2008
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    Default

    The easy way for windows guys

    Make sure SSH is enabled to the unit, install WinSCP and point it at the UT service and log in with the SSH credentials.

    At that point you will have an explorer view to navigate to the file requested, copy it to your machine and use notepad to open it.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  6. #6
    Master Untangler HomeNet's Avatar
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    Default

    Quote Originally Posted by sky-knight View Post
    The easy way for windows guys

    Make sure SSH is enabled to the unit, install WinSCP and point it at the UT service and log in with the SSH credentials.

    At that point you will have an explorer view to navigate to the file requested, copy it to your machine and use notepad to open it.
    I'm using WinSCP but it doesn't want to accept my credentials. Could I be doing something wrong?

  7. #7
    Untangle Ninja
    WebFooL's Avatar
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    Sweden (Eskilstuna)
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    Default

    Have you enterd a terminal password?
    this is done the first time you open the terminal in the Untangle Server.

    username is root.

  8. #8
    Master Untangler HomeNet's Avatar
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    Default

    Quote Originally Posted by WebFooL View Post
    Have you enterd a terminal password?
    this is done the first time you open the terminal in the Untangle Server.

    username is root.
    I didn't know to use root so I'll try that. As far as the password goes, I don't know if I've ever open a terminal session on that UT server so I may never have entered a terminal password.

  9. #9
    Untangle Ninja sky-knight's Avatar
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    Default

    IF that's the case the only option you have is keyboard and mouse on the unit and get SSH online...
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  10. #10
    Master Untangler HomeNet's Avatar
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    Default

    Quote Originally Posted by sky-knight View Post
    IF that's the case the only option you have is keyboard and mouse on the unit and get SSH online...
    Understood. I'll see if I can have someone, on site, do that for me. What can I expect to see? Meaning, when I have the guy open the terminal screen, will it ask for a password or must I have him run a command to then prompt him?

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