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  1. #21
    Master Untangler
    Join Date
    Oct 2008
    Posts
    144

    Default Oh my GOD!

    Oh my god,

    I thought it was only me,

    I got CPU load very high too, 7-15.

    It happens after upgrade to 7.2,

    Even I have tried to re-installed the box.

    In the future do we have to turn off auto upgrade?
    and upgrade only if everything is safe and tested?
    I am talking about a production / live server ...,

    I emailed to support, but didn't get any reply yet.


    Please help....


    Yuan

  2. #22
    Master Untangler neiby's Avatar
    Join Date
    Jun 2009
    Location
    Denver, CO
    Posts
    603

    Default

    Quote Originally Posted by yuanyudistira View Post
    Oh my god,

    I thought it was only me,

    I got CPU load very high too, 7-15.

    It happens after upgrade to 7.2,

    Even I have tried to re-installed the box.

    In the future do we have to turn off auto upgrade?
    and upgrade only if everything is safe and tested?
    I am talking about a production / live server ...,

    I emailed to support, but didn't get any reply yet.


    Please help....


    Yuan
    When did the high CPU usage begin? Was it immediately after the upgrade to 7.2 or did it start a few days after the upgrade? Do you know what your load average usually is?
    Disclaimer: I may or may not have had enough coffee when I'm posting. Interpret my responses thusly.

  3. #23
    Master Untangler
    Join Date
    Oct 2008
    Posts
    144

    Default

    Quote Originally Posted by dmorris View Post
    Hi neiby,

    email sent with update. I think its fixed. Sorry for the trouble.

    As describe, the issue was a corrupution of the category-cache database. I'm not sure what caused this but I've opened a bug to track the issue:
    http://bugzilla.untangle.com/show_bug.cgi?id=7623
    Is this solved yet? please share ....

  4. #24
    Master Untangler neiby's Avatar
    Join Date
    Jun 2009
    Location
    Denver, CO
    Posts
    603

    Default

    Quote Originally Posted by yuanyudistira View Post
    Is this solved yet? please share ....
    The problem on my server was fixed. Follow the bug link that dmorris provided to read more about it. I had a corrupted database.
    Disclaimer: I may or may not have had enough coffee when I'm posting. Interpret my responses thusly.

  5. #25
    Master Untangler
    Join Date
    Oct 2008
    Posts
    144

    Default

    Hi
    reading on
    http://bugzilla.untangle.com/show_bug.cgi?id=7623

    Do I have to do the following command to fixed the issue ?

    rm -rf /usr/share/untangle/db && mkdir /usr/share/untangle/db &&
    /etc/init.d/untangle-vm restart

  6. #26
    Master Untangler neiby's Avatar
    Join Date
    Jun 2009
    Location
    Denver, CO
    Posts
    603

    Default

    Quote Originally Posted by yuanyudistira View Post
    Hi
    reading on
    http://bugzilla.untangle.com/show_bug.cgi?id=7623

    Do I have to do the following command to fixed the issue ?

    rm -rf /usr/share/untangle/db && mkdir /usr/share/untangle/db &&
    /etc/init.d/untangle-vm restart
    NO!! Do not do that. That was the ultimate solution in my case because I had a corrupted database. We have no idea if that's the problem you've got. Do not do anything like that unless directed to do so by Untangle support. Wait for them to get back to you so that proper troubleshooting can be done. Lots of things can cause high load.
    Disclaimer: I may or may not have had enough coffee when I'm posting. Interpret my responses thusly.

  7. #27
    Master Untangler
    Join Date
    Oct 2008
    Posts
    144

    Default

    Quote Originally Posted by neiby View Post
    When did the high CPU usage begin? Was it immediately after the upgrade to 7.2 or did it start a few days after the upgrade? Do you know what your load average usually is?

    I set auto upgrade on every saturday.
    I have no idea exactly when this happens, but i guess it is after i notice upgraded to 7.2

    average load is 2-4, and everyone is happy, no complaints on slow browsing from users.

  8. #28
    Master Untangler
    Join Date
    Oct 2008
    Posts
    144

    Default

    Quote Originally Posted by neiby View Post
    NO!! Do not do that. That was the ultimate solution in my case because I had a corrupted database. We have no idea if that's the problem you've got. Do not do anything like that unless directed to do so by Untangle support. Wait for them to get back to you so that proper troubleshooting can be done. Lots of things can cause high load.
    The command is :
    1. remove all files and directory of /usr/share/untangle/db
    2. If successful then create new directory /usr/share/untangle/db
    3. and restart the untangle vm

    I follow the command

    rm -rf /usr/share/untangle/db && mkdir /usr/share/untangle/db &&
    /etc/init.d/untangle-vm restart

    and everything on folder /usr/share/untangle/db


    I notice, that CPU load drop to 2 - 3. Really do the trick.

    May be that's not the real solutions, but at least it makes my life a little bit easier. :-)


    Thanks

    Yuan
    Ps. Still waiting for a reply from support

  9. #29
    Master Untangler
    Join Date
    Oct 2008
    Posts
    144

    Default

    After a few hours of relieve,
    I notice the CPU LOAD jump high

    Here I upload the screen shot of CPU load and TOP

    any help ??

    Thanks

    Yuan

  10. #30
    Untangler
    Join Date
    Feb 2009
    Posts
    98

    Default

    Damn having the same problem on 2 boxes! Hope there will be a fix soon.

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