Unable to obtain the encryption key from the secure URL

[jread]

I have to go to a bank web site via a special application they wrote and when it launches i get a message stating

There was a fatal error launching the application
Unable to obtain the encryption key from the secure URL

is there something i need to set up to allow this to pass though?

this is a new install and on the rack it does not show blocking anything.

thanks

I found that I had to reinstall the application to allow it to see UT

[dwasserman]

Maybe this app use non standar port to secure ssl. Call to the help desk of the bank and request how to pass behind a firewall.