iPad issue with email

**coxhaus** · 10-09-2010, 12:51 PM

I don't understand why you think untangle is not involved in what is going on. If I turn off untangle all works fine. IF my wife is at work or a coffee shop or where there is wifi the iPad works with exchange if untangle is off. I was using the wireless just to eliminate the edge device I run which is Smoothwall with email server mod. Untangle runs behind Smoothwall right now. I am going to change over to a Cisco router but I need to fix this first. The iPad only has wifi access. The iPhone can be locked to wifi also and it works fine with my email. Hopefully changing configurations with the iPad will resolve this issue.

**dmorris** · 10-09-2010, 01:14 PM

Originally Posted by coxhaus

I just figured out the iPad is using IMAP the same as the iPhone. I will try activesync on the iPad to see if there is a difference. I have all the mobile device options checked under exchange 2003. I don't see any obvious things to change or add. I have to wait for wife to get back before I start messing with her stuff. It will be later tonight.

Turn off IMAP scanning in config->system->protocols.

**coxhaus** · 10-09-2010, 01:53 PM

I turned off IMAP by selecting disable. It will still not send emails. The problem is only sending email. The iPad will receive new emails fine. It just cannot send them. The emails sit in the outbox until the iPad has access to exchange without the untangle between it.

**hescominsoon** · 10-09-2010, 01:59 PM

try bypassing the mail server.

**coxhaus** · 10-09-2010, 02:00 PM

I wonder if it matters whether I run 32 bit or 64?

**coxhaus** · 10-09-2010, 02:03 PM

What do mean bypassing the mail server? Please give an example.

**hescominsoon** · 10-09-2010, 02:08 PM

Originally Posted by coxhaus

What do mean bypassing the mail server? Please give an example.

in the advanced network config setup a bypass rule in the bypass section for the port you need to your mail server.

**hescominsoon** · 10-09-2010, 02:08 PM

now this is only for testing but it'll give us an idea. Sometimes the UVM does weird things..

**coxhaus** · 10-09-2010, 02:11 PM

I am pretty sure the iPad is using port 993 since SSL is on. I will try a bypass for port 993.

**coxhaus** · 10-09-2010, 02:17 PM

I could not find anything that said bypass. Could you give me a quick lesson?

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