Installing app error

[Charger14]

Hi,

in case anyone is interested, I'm also from Johannesburg and had the exact same issue when trying to install the spam filter addon. Constant hash sum mismatches and apps refusing to install

We use an Axxess lite account, I connected to an mweb business ADSL account (I had the issue before and fixed at my clients site running on a Neotel Uncapped account) and ran the following:

apt-get clean
apt-get -f install

I did run a dpkg -configure -a earlier but I don't think it was necessary.

and let it run, it installed all the missing spam filter files/dependencies. Seems its an issue with some of the ISP's having corrupted copies of the app files on their proxies, I know quite a few of our ISP's do caching (Telkom, Axxess apparently and iBurst) So maybe try running a different ISP, neotel and Mweb business seem to work nicely.

So yeah dmorris, looks like option 3 it is

[tekkie]

Thank you Charger14,

I am also from Johannesburg and struggled with this app install error!

I switched my ADSL account just to pull the troublesome app into the server by using your command suggestions above.

It worked like a charm

[troggie]

Hello all.

I havejust downloaded and install the Untangle 8.1.1.
I get the same issue on the Spam Blocker and Phish Blocker.
I contacted IS becuase my ADSL connection is a Business ADSL and they informed me that there is no transparent proxy on these connections.

How would I solve this issue. I don't have another ISP connection

Thanks in advanced

[dmorris]

Hi guys,

Sorry to hear your having troubles.
If you're having issues downloading apps you'll need to post the full contents of /var/log/uvm/apt.log
Without knowing whats in there isn't much we can tell you aside from the fact that something isn't working.

The most common reasons one can't download apps are:
1) DNS issues can't resolve updates.untangle.com
2) firewall/filter blocking or messing with web traffic to updates.untangle.com
3) crappy ISP/internets
4) modified sources.list

You'll need to figure out which is your case.

If you have live support, give them a call and they can get you sorted fairly quickly.

[troggie]

Hi there. My apologies, you have asked perviously for the apt.log contents.
I have zipped the log and attached it.

The text in apt-get.txt is the problem I suspect is causing all these issues:

E: Failed to fetch ee12-ed88-a8a6-8672:untangle@updates.untangle.com/public/lenny/pool/upstream/g/graphviz/libgraphviz4_2.20.2-3_amd64.deb: Hash Sum mismatch

[dmorris]

troggie,

yep that is the error.

Try the steps mrunkel lays out here: http://forums.untangle.com/networkin...tml#post136837

also verify that you have no upstream proxies/virus scanners/web filter etc that may interfere with downloads.

[troggie]

Thank you dmorris, will confirm with my ISP.

Should the ISP have a problem or not, would it be safe to wait for a newer version of the packages to come out before I try the app again?

BTW: I really enjoy using the Untangle system and it has helped me in many ways, thank you to all at Untangle.

[dmorris]

I would try what mrunkel suggested first.
It may have just been a fluke or something, but you have to follow those steps to get it back to a clean state and re-download the package from scratch.

here are some simpler steps that do the same thing:

mv /etc/apt/sources.list.d/untangle.list /tmp/
apt-get update
apt-get clean
mv /tmp/untangle.list /etc/apt/sources.list.d/
apt-get update

[troggie]

Hello dmorris.
I did do what mrunkel suggested, no luck.
I also tried what you just suggested and still no luck.
Should I wait for the new release?

[dmorris]

You could. I doubt a new release will be any different.