Installing app error

[DiceAir]

Hi there I'm trying to install apps on a newly installed untangle server. I keep on getting the following error. With another server it works fine on the same internet.

Unable to contact app store:
An error has occured: com.untangle.uvm.toolbox.MackageException: ut-apt predictInstall exited with: 1

The server is unable to properly communicate with the app store.
Check internet connectivity and network settings.
Check that the server is fully up to date.

I did check for updates did the apt-get update or apt-get -f install and it doesn't work. Also reinstalled untangle again and that doesn't for either.

Thanks
DiceAir

[dmorris]

Hi DiceAir,

what does "and it doesn't work" mean? What does it say? Can you post the output?

What do you see in /var/log/uvm/apt.log?

[DiceAir]

e: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a $ify a solution).

this is right after I tried to install a app.

[dmorris]

what does it say when you run 'apt-get -f install'

what is the entire output of 'apt-get update'

[DiceAir]

thanks

managed to fix the problem by running sudo apt-get install

[DiceAir]

ok i just installed untangle on another server.

No funny changes and it's giving the same issue. Doing the "sudo apt-get install" command didn't work. Please can you help me this was happening with a clean install of version 8.0 aswell.

This is really bad issue and untangle is of no use to me anymore. I always though untangle was the best firewall out there but with this issue I have no choise but to go somewhere else. I would've installed untangle for companies but now with this issue untangle is one of the worst firewalls there is. I rather just sit with nothing cause I can't install anything.


Thanks for nothing. I will never suggest untangle to anybody and I will also warn people against this. Nobody is even caring to fix this. I have been searching this forums till death. BTW I'm in johannesburg.

[DiceAir]

please can someone just help me out. pretty please I'm pulling my hair out. This si some useless forum. I'm so angry now I'm thinking of leaving untangle and not supporting it anymore cause of this useless program ATM. You people only care about people paying. I'm not paying untill I fixed this issue cause with this issue not worth spending my money.

Do you think if you are not getting service from some place and your problems never getting solved at that place you will go back? Don't think so. Also did tracert to untangle.com and can't get to the server. please why do you people block ICMP packets. just plain stupid and make it harder for me to go untangle in our company. also tried diffirent ISPs with no fix.

[dmorris]

wow, anger issues?

1) "sudo apt-get install" won't fix anything. I don't know why you keep running it.

2) I can't help you if you dont answer the questions.

edit: yeah, I know. I get really pissed when no one helps me for free at 1am on Sundays. The nerve of some people.

[DiceAir]

thats the whole error log

"E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a $ify a solution)."


I would pay for help but without even installing the free apps I will not pay for anythin. The fear of not being able to install payed apps. only thing in the apt.log file. I also checked my connection and it's fine.

We have another untangle server on the same internet and it's working fien. It's a version that has been upgraded ever since version 7.1 it's downloading the apps no problem

[dmorris]

what does it say when you run 'apt-get -f install'

what is the entire output of 'apt-get update'

I asked two questions. bolded for emphasis.

Wow, your entire apt.log is only one line?